Zendesk for dummiesemplois

Nous recherchons un développeur pour développer environ 8 scripts en Python pour une utilisation finale dans 3DSMax 2021. Ces scripts devront entre autres : -Exporter une liste d'objets avec leurs coordonnées dans un fichier excel CSV -Modifier des noms d'objets en leur assignant un paramètre numérique -Créer et animer des caméras -Créer et placer des dummies (factices) sur le barycentre de groupes d'objets et les renommer selon les objets sur lesquels ils ont été placés -Export des coordonnées des vertex d'un objet depuis une caméra animée dans le viewport de 3DSMax et l'exporter dans un fichier Excel -Animer une caméra et des objets ensembles (positi...

Bonjour, Je cherche une personne pouvant configurer zendesk pour mon entreprise. Voici la liste des taches à réaliser : - Activation et gestion du service TALK pour un standard téléphonique - Analyse et mis en place de l'outil Email Tracking - Gestion et paramétrages des VUES - Création d'une signature email - Gestion et paramétrages du centre d'aide (base de connaissance) - Programmation et mise en place du Zendesk Bot. - Formation de mon assistante pour qu'elle puisse ajouter les informations au centre d'aide et paramétrer le bot

...récurrentes • Vous prenez part aux évaluations et tests des nouvelles fonctionnalités avec l’équipe produit • Vous ferez suivre au service technique les demandes plus complexes Profil et compétences requis : • Sens de l’écoute et de la relation client • A l’aise en informatique d’une manière générale • Maîtrise des outils CRM, CMS, Réseaux sociaux, • Utilisation impérative de logiciels du type Zendesk et Shopify • Sens de l’adaptation aux outils et stratégies qui peuvent évoluer rapidement • Polyvalence • Vous êtes motivé(e), entreprenant(e) et force de proposition • Vous savez travailler r...

Bonjour, Mon site est en HTML (). Je souhaite la création d'un formulaire comme celui-ci : Cependant, il devra envoyer l'information sur notre système de support Zendesk. Voici le lien de la description de Zendesk :

Besoin d'un specialist Zendesk Sunshine pour intégration d'API et configuration du compte pour agents multiple et multiple brand.

Je cherche quelqu'un qui parle Français, qui pourra prendre la main sur mon ordi via teamviewer, pour paramétrer ZENDESK et m'expliquer les fondamentaux. Durée estimée environ 2 heures. Merci.

Hello Diana, C'est Alicia, j'espère que tu vas bien. On se reparle pour te remettre sur le Back Office et sur Zendesk !

Aide sur le service client ; réponse aux mails sur Zendesk + suivi drive client + sites accès clients.

Make clients happy ! Implémenter des outils de gestion et service client pour nos équipes internes. En travaillant avec les gestionnaires, vous allez comprendre les spécifications en détail puis les implémenter en React, Django et Zendesk, des outils pour nous permettre de répondre rapidement et correctement aux questions et besoins de nos clients.

Nous cherchons un développeur pour venir dans nos locaux et configurer zendesk dans l'optique entre autres d'améliorer la précision de nos exports, d'obtenir de meilleures statistiques et données sur nos utilisateurs, de configurer les options de transfert d'appels entrants sur notre service client. Une excellente connaissance des outils de configuration zendesk et une présence physique dans les locaux sont des impératifs pour cette mission.

...upgrade a state-of-the art startup MEMBERSHIP PLATFORM; website, iOS & Android apps, and admin panel. **OVERVIEW** The framework is built in versions that are several years old. For example Node JS 7.10.0 and MySQL 5.7.0. Everything needs to be updated to highest stable version that offers support and packages. For Node.Js that will likely be version 18 or 20 Moreover, this project offers an excellent opportunity for more development. **QUOTE: UPGRADE** -Please provide a quote for upgrade of website, iOS & Android apps, and admin panel. -The Framework described below. -Specify team size and roles. -Time frame for completion. **PLATFORM FRAMEWORK & DETAILS** Framework: React, Node, Express, React Native Frontend: React (website), Node ...

Buenos días, Por favor, OMITIR OFERTAS aquellas personas que NO HABLAN ESPAÑOL y ...código de SAS () a python. El objetivo es realizar el cálculo del gini luego de realizar una regresión logística donde "default" es el target y el resto de variables son la features. La base de datos se llama "" y "df_train_filter_results" contiene los resultado del cálculo del gini para cada variable y "Gini - with missing" es el valor del cálculo. Además, la lista de dummies que se menciona en el código SAS es list_especial_values = [1111111111, -1111111111, 2222222222, -2222222222,3333333333, -3333333333, 4444444444, 5555555555, 6666666666, 7777777777, 3333333200] y debe agregarse al mi...

I'm looking for a skilled developer to integrate Zendesk API with a database and create a system for data calculation. You need to be able to handle form made in PHP. Key Responsibilities: - Utilize Zendesk API to enable ticket creation - Develop an input calculation system that involves complex mathematical operations - Design and code the form and language switcher Ideal Candidate: - Proficient in Zendesk API - Extensive experience in database management - Skilled in developing input calculation systems involving complex mathematical operations

...seeking a Zendesk expert who can take my helpdesk ticketing system to the next level through advanced customization and seamless integration with essential platforms. Key Responsibilities: - Set up Zendesk as a robust ticketing system with advanced customization, ensuring it aligns perfectly with my business needs. - Develop and integrate custom apps and necessary tools for a seamless workflow and enhanced user experience. - Integrate Zendesk with my CRM software, e-commerce platforms, social media channels, and Ring Central. Ideal Skills & Experience: - Proven track record in setting up Zendesk and customizing it to meet specific business requirements. - Proficiency in developing custom apps and integrating them seamlessly with Zendesk. ...

...plugin marketplace, dedicated to providing innovative solutions for e-commerce businesses worldwide. We specialise in developing high-quality plugins that enhance the functionality and performance of WooCommerce stores, empowering merchants to succeed in the digital marketplace. Job Description: We are seeking a skilled and experienced WordPress/WooCommerce Plugin Developer to join our dynamic team. As a Plugin Developer, you will be responsible for designing, developing, and maintaining plugins for our portfolio on the WooCommerce marketplace. You will collaborate closely with our development team to create cutting-edge solutions that meet the evolving needs of our clients. Responsibilities: Develop and update plugins for WooCommerce stores, from concept...

-As discussed, documents to be p...Braintree (ApplePay, GooglePay) & PayPal Notifications: Onsite (web), Push (app), emails using AWS (transmail) email automation, Zendesk and MailerLite Log-in: Site, Google & Facebook Domain name: Ionos (SSL) **THIRD PARTY APPS** -Contabo or AWS server -AWS email -Braintree -PayPal -AWS email automation (all membership emails, notifications, requested reminders etc) -Zendesk (set up by Zendesk specialist in conjunction with web developer; API, macros, articles) -MailerLite (API syncing members for company newsletter) -Admin panel (custom) -Google Developer -Apple Developer -Facebook Developer -Userway (ADA) plug in -A few plug-ins text formatting etc. This project is for hire. Completed project is our intellec...

Creating a specialized chatbot for my growing business operating on WhatsApp is my key focus. I'm looking for a resourceful and experienced professional in the field of AI and chat functionality. Specific deadlines aren't a concern, but quality execution is essential. YOUR PROPOSAL PRICE WILL BE CONSIDERED YOUR FINAL OFFER. Job requirements include: - Expertise in AI-powered chatbot development - Advanced knowledge of WhatsApp's interface and functionality - WhatsApp Business API Experienced Developer - Capable in identifying and scripting for various generalized interactions (as detailed functionality is not predetermined) - Attention to detail to ensure a seamless experience for the user The Three WhatsApp Bots do the following: 1) Chatbot t...

I'm in search of an experienced developer skilled in Zendesk API integration for a project related to airline claim forms. I will provide you parts of the template and you will add the form, calculations, API integration and ticket creations. The website should be built in Laravel or secure platform. If you know about EC261 claims it makes it way easier to choose you. You will do the following: - Create a form which is predefined through parameters and questions. - Add airline and airport database and organize the data with live search preview. - Calculations based on airport distance and claim form. - Zendesk ticket creation along with correct ticket numer and relevant information. - Multilingual form and site (Swedish and English). Need someone to start ASAP.

I need a Zendesk expert who can set up our existing Salesforce system to work in perfect harmony with Zendesk, ensuring that all customer service tools and features operate seamlessly for our insurance agency. Key Requirements: - I already have a Salesforce system in place. Your task will be to fully integrate Zendesk's features for customer service in this system. - I require an advanced level of customization for the Zendesk integration. This includes setting up comprehensive features like analytics and reporting. - The integration should cover specific Salesforce features like: - Customer data and records - Case management - Utilization of Zendesk's AI Your past experience with a similar project, particularly in the insurance ...

I'm seeking integration of a basic customer support chatbot that's fully integrated with Zendesk. The ideal freelancer for this project should have significant experience in chatbots and Zendesk integration. Here are my requirements: - The chatbot should focus on handling tickets for complex issues. -the ticket system should generated the response using algorithm - The information from the users should only be used for the duration of the chat and not stored. A developer with expertise in AI, chatbot programming and thorough understanding of Zendesk API would bode well for project realization.

I require an expert with substantial experience in creating custom Zendesk reports to develop a specific report for me. Key Project Requirements: - The primary data to be captured in this report is the response time for customer service tickets. - Zendesk provides an off-the-shelf measure for response time, however this is not accurate. We need to know at any given point in time how long on average, our customers are waiting for a response. This includes, open tickets. so the time needs to be recorded from last interaction as opposed to recording the response time when an update happens. Desired Freelancer Skills and Experience: - Proven experience creating custom reports in Zendesk

I am looking for a ServiceNow expert who can assist with integration development. The main goal of this project is to enhance IT service management (ITSM). We aim to integrate ServiceNow with a variety of systems and applications, specifically Salesforce, JIRA, and Zendesk. This would ideally involve configuring the incident management, change management, and service catalog features of ServiceNow. Key requirements will include: - Strong working understanding of ServiceNow, especially in the areas of incident management, change management, and service catalog - Proven experience in integration development with ServiceNow - Familiarity with Salesforce, JIRA, and Zendesk integration - Ability to work towards the primary goal of improving IT service management effective...

****Apply Only if you are Zendesk certified and have done Ai chatbot in zendesk/ have similiar case study **** Hi have 10 gb of past email conversation data.I want to create ai chatbot on zendesk to automated the support. *Note- you previous project of ai zendesk bot and your zendesk certification apply in you are Zendesk certified and have a case study of previous client for Ai zendesk chatbot.

****Apply Only if you are Zendesk certified and have done Ai chatbot in zendesk/ have similiar case study **** Hi have 10 gb of past email conversation data.I want to create ai chatbot on zendesk to automated the support. *Note- you previous project of ai zendesk bot and your zendesk certification apply in you are Zendesk certified and have a case study of previous client for Ai zendesk chatbot.

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I'm in urgent need of a data analyst proficient in using R Studio for a data analysis and modeling assignment. This task involves creating algorithms using Linear Regression models. I already have my specific dataset for the project which is less than 10,000 records. Ideal Skills for the Job: Data Access and download the study dataset: This dataset is a survey of 2033 residents of Canada was conducted to determine the key factors associated with political engagement. A variety of variables were measured and recorded including some tests they were asked to complete. Below is the data dictionary for the data set. One group of respondents (“Treat”) were given additional education on political matters while the other (“Control”) were n...

I'm in need of an experienced freelancer skilled in utilizing Zendesk's reporting capabilities. The requested task includes generating two specific types of reports on a quarterly basis: - Customer Satisfaction Reports - Ticket Resolution Time Reports Unfortunately, I skipped a crucial question...specific types of reports on a quarterly basis: - Customer Satisfaction Reports - Ticket Resolution Time Reports Unfortunately, I skipped a crucial question about specific metrics related to customer satisfaction reports. Therefore, I'm seeking a specialist who can provide holistic insights on this matter during their engagement. The ideal candidate is someone with advanced understanding of Zendesk platforms, has an analytical mindset, and prior experience related to cu...

I'm in need of an advanced Zendesk expert virtual assistant, proficient in HTML, CSS, PHP, and Python to assist in: - Creation of custom fields and workflows in Zendesk - Set up systems for automatic customer support responses - Streamline ways to prioritize support tickets differently Your responsibilities will include implementing strategies for automatic ticket assignment based on different categories, as well as installing automated follow-up emails triggered by certain actions. Please, when applying, demonstrate your Zendesk proficiency and showcase previous experience with coding in HTML, CSS, PHP, and Python. Similarly, examples demonstrating high proficiency in automating processes and creating workflows will be highly favored. Efficiency,...

...ticketing system from Zendesk into my Shopify store. Here are the specific requirements for this project: - Implementation of Zendesk Integration: You should be proficient with both Shopify and Zendesk. The goal is to seamlessly integrate a ticketing system from Zendesk into our online store. - Task Assignments: The ticketing system should be capable of task assignments. Familiarity with different ticketing system functionalities is crucial for this role. - Automation: The task assignments should be automated based on specific triggers. Your understanding and experience with automation in a ticketing system would set you apart in this project. A successful execution of this project would greatly improve our customer support experience. If yo...

...looking for a CRM software expert to set up a free version of a suitable CRM system for myself and three salesperson. One of this 3 1. Zoho 2. Salesforce 3. Zendesk Key Features Needed: - Contact Management: Maintaining and updating our entire client database efficiently is crucial for the operation. - Sales Pipeline Tracking: We need functionality that helps us monitor our sales process, providing a visual representation of our pipeline. - Email Integration: The system should integrate with our existing email for seamless communication with clients. - Custom Quotation Pricing: We require the ability to quote our services based on square meter pricing. Purpose: - The primary purpose of the CRM software is for accurate sales forecasting. We ...

I'm on the hunt for dedicated and motivated customer service representatives. Here’s what you’ll do: - Answer phone calls and respond to customer emails - Resolve customer complaints with a positive and proactive approach - Utilize customer service software, specifically Zendesk, Salesforce, and Freshdesk Since this role is for entry-level positions, prior customer service experience isn't a must, but it's definitely a bonus. What's more crucial is your willingness to learn, adapt, and contribute to our team's mission by providing top-tier customer service.

I am looking for a skilled Zendesk wizard to take our ticket management to the next level. The main goal of this project is increased efficiency through the optimization of ticket management. That entails a suitable setup of Zendesk 'Automations' and 'Triggers' to meet our needs. Our outbound call center need a more robust system to help automate each ticket. This task is required to be done within 24 hours to the right specialist we hire. Key aspects the project includes: - Zendesk Automations: Establish rules to handle repetitive tasks, reducing the burden on our large team. - Zendesk Triggers: Set up these to craft bespoke customer interactions, improving workflow efficiency. The ideal freelancer would be one who has extensiv...

...offers high school tutoring in different subjects; Math, Science, Language, Business and Economics. The platform should include an interface for a video chat feature, the main mode of interaction between tutors and students. Please see example of website I want to emulate: / Key requirements: Full-Stack Development Skills: Proficiency in both front-end and back-end technologies, especially with PHP, React, , and familiarity with serverless architectures. WordPress and Headless CMS Experience: Strong capabilities in WordPress development (themes, plugins) and experience with headless CMS systems like Sanity for content management. Web Performance and Security: Knowledge of web performance optimization techniques, content delivery networks (CDN), and

I am seeking a skilled professional experienced in setting up Zendesk, as well as providing thorough training on how to use it efficiently. Specifically, you will need to: - Set up Zendesk for our organization (we have an account setup and used - but prob needs to be re-organized). - Provide detailed training on how to use Zendesk Support, Zendesk Chat, and Zendesk Guide. Please note that you will be training a team of less than 10 agents. The ideal freelancer should demonstrate a robust knowledge of Zendesk's features and functionalities, and possess strong communication skills to ensure effective training.

I am in need of an experienced freelancer who can set up my Zendesk account to work with 2 WhatsApp numbers, and each number has 3 agents (total 6 agents , 2 mobile numbers). As I didn't specify any features, I am open to your suggestions on how to streamline our customer support, improve response time and enhance the customer experience. Ideal Skills and Experiences: - Experience in setting up and configuring Zendesk accounts - Familiarity with WhatsApp business integration - Experience with chatbot, ticketing system and knowledge base integration would be beneficial Your application should highlight any previous work related to this area of setup or similar projects that you've completed successfully. Your work experience and detailed proposals are key to ensu...

I am in need of an experienced freelancer who can set up my Zendesk account to work with 2 WhatsApp numbers, and each number has 3 agents (total 6 agents , 2 mobile numbers). As I didn't specify any features, I am open to your suggestions on how to streamline our customer support, improve response time and enhance the customer experience. Ideal Skills and Experiences: - Experience in setting up and configuring Zendesk accounts - Familiarity with WhatsApp business integration - Experience with chatbot, ticketing system and knowledge base integration would be beneficial Your application should highlight any previous work related to this area of setup or similar projects that you've completed successfully. Your work experience and detailed proposals are key to ensu...

I'm looking for an experienced developer to build a basic chatbot for our website, with a particular focus on integrating it with our CRM Zendesk system. The website is with api's to be done here in the document : Requirements: - Development of a basic chatbot dealing with queries and commands using the API's from - Integration of the chatbot with our existing CRM system Zendesk - The chatbot should seamlessly handle customer interactions, redirecting them as necessary based on their queries. Ideal Skills and Experience: - Experience in developing simple chatbots - Proficiency in Zendesk or similar CRM systems - Strong understanding of web-based platforms

I'm in search of a strong customer support representative with hands-on ex...representative with hands-on experience with Amazon, eBay, and Walmart. Key responsibilities would involve: - Responding promptly to customer inquiries - Processing returns and refunds - Navigating and resolving shipping and delivery issues In addition, the ideal candidate should be proficient in using customer support tools like Zendesk and e-commerce tools, as well as Microsoft Office Suite. Your previous experience in these areas will be highly valuable for this project. With your customer support skills and e-commerce experience, you'll help us to build stronger customer relationships, improve our customer satisfaction and spur our growth. When applying, please submit your resume ...

...multiple hats to support our growth, learning new things quickly and bringing creative solutions to the table. This is a fantastic opportunity for someone proactive, eager to take ownership, and make a major impact. Key Responsibilities: Content Creation: Become our product knowledge expert, researching and defining benefits, ingredients, trends, etc. Craft compelling product descriptions, website copy, email campaigns, and social posts Develop a robust, informative blog strategy with engaging articles (experience building similar blog sections a huge plus!) Customer Service Excellence: Provide top-notch support across platforms (Shopify, Amazon, Zendesk/Gorgias/Freshdesk, Live Chat, Social Media) Build relationships with customers, resolving issues creatively and proact...

I am in need of proficient assistance to integrate Zendesk CRM with my existing systems, specifically through API and email. Your main tasks will encompass: - Setting up the default features of Zendesk CRM in absence of specific feature preferences. - Performing API integration for seamless interoperability with our current systems. - Establishing an effective email integration to enhance communication efficiency between the CRM and our other systems. Please note that ideal candidates will have: - Proficiency in Zendesk CRM - Capability in API and email integration - Strong problem-solving skills Furthermore, while not mandatory in this application, showcasing your past work and experience, as well as presenting a detailed project proposal, will be advantageo...

I need the expertise of a seasoned Zendesk designer to modify specific elements of my Zendesk interface. Your primary task would be: • Customizing the colour scheme. The exact colours to implement are still undecided, I'm open to suggestions. • Adjusting the placement of the logo. The precise location is yet to be determined, your professional guidance is welcome. • Working with Font styles to ensure a seamless and aesthetically pleasing user experience. Candidates with a keen eye for design, along with experience in customizing Zendesk interfaces will hold a distinct advantage. It's crucial that your modifications align with an optimal user experience, so a solid understanding of UX practices will be highly beneficial. ...

I am seeking an expert in WordPress website development to design and launch a website for tax filing and consultation services. This project demands proficiency in various areas, and the freelancer should have the following skills and experience: 1. Expertise in Wordpress 2. Experience in integrating plugins for WordPress specifically a payment gateway 3. Familiarity with setting up a support ticket system 4. Knowledge on how to integrate a tax calculator The ideal freelancer should: - Have a strong background in website development, particularly WordPress. - Demonstrate ability to integrate various plugins including payment gateways, support ticket utilities and tax calculators. - Showcase examples of past works similar to this project. As part of the project, I require ...

I am looking for an advanced Node.js developer to create an integration app between Zendesk and Azure DevOps. This project requires high level knowledge and experience as it involves backend development and API integration. The aim is to build an app comparable to [this one](), with some special customizations, details of which I will provide to successful applicants. Specifically, * The developed application should pre-populate Azure DevOps work item fields. * Functionality to automatically close the associated Zendesk ticket when an Azure DevOps work item is closed. * The app should have a branded user interface. Ideal Candidate: * Advanced level proficiency in Node.js. * Prior experience with Zendesk and Azure DevOps API integration. *

Budget: 5$ I'm in immediate need of a professional with skills in photo editing to modify some company and product logos. The task entails resizing the images to a standard size and converting them to png files with ...and one grayscale export. I need the following logos: SAP SAP Business Objects SAP Analytics Cloud Microsoft Microsoft Power BI Microsoft Power Apps Microsoft Azure Microsoft Fabric AWS AWS Redshift Google Google Cloud Platform Google Big Query Tableau Qlik Salesforce Zendesk For your application to be considered, please: - Be experienced in creating and editing logos - Include at least one example of a logo for me to see you can edit this properly. Attention to detail and a quick turnaround time are critical for this project. I lo...

Hello, I'm Mary Christine Cagay, your dedicated customer service expert from the Philippines, with nearly 5 years of experience—3 in Telco and ISP, and 2 in the dynamic world of e-commerce. My passion lies in delivering exceptional customer support, and in my recent e-commerce role, I seamlessly managed tasks on Shopify, and utilizing advanced CRM tools like Gorgias, Salesforce, Zendesk, and Freshdesk to elevate customer satisfaction. I bring a tech-savvy, detail-oriented, and proactive approach to the table, and I'm eager to discover how I can best serve you as your assistant. Happy to hop on a quick 20-minute chat if you'd like to see how we gel or if you'd like to ask me any follow-up questions! What I Do: - Manage Inbound & Outbound Calls - Ema...

I have a ZenDesk account that requires professional handling and setup. Currently, I'm seeking assistance in implementing specific functionalities, mainly on configuring the end-user interface. There's no specific design or branding requirements that need to be incorporated, so freelancers won't have to worry about design constraints. However, I'd like the successful freelancer to have: • Extensive experience in ZenDesk software. • Proven expertise in configuring ZenDesk functionalities. • Excellent project management and communication skills. • Recommendations for maximizing the utility of ZenDesk.

In need of an experienced Virtual Assistant with proficiency in product research, inventory management, and customer service for my Amazon business. Your daily responsibilities will include email management, data entry, and appointment scheduling. Responsibilities: - Manage emails - Perform data entry tasks - Schedule appointments - Conduct product research - Handle inventory management - Provide customer service Proficiency with the tools Amazon Seller Central, Jungle Scout, and Zendesk is essential for this role. Hence, the ideal candidate should have a significant background in these tools, preferably with Amazon businesses. Skills and Experience Required: - Excellent email management skills - Possess data entry skills - Adept in appointment scheduling - Knowle...

Hi Md. Habibur R., I noticed your profile and would like to offer you my project. We can discuss any details over chat.

I'm looking for an expert knowledgeable in using Adobe Dreamweaver for some small work. I need to add a script of the live chat from zopim (zendesk). I actually did it myself, but for some reason the live chat is coming only on home page. If my customer going to any other page, he does not have a live chat. I guess the script should be inserted in header or footer, so it will cover all entire site. But I'm not able to find where to put it. I believe, it's a job for 10 minutes, for whom know knows. All need just to download the site in FTP, add the script in the correct place instead of where I added it and upload back.

I'm looking for a talented Python expert skilled in Geographic Information Systems (GIS) to help with some specific tasks. The project will primarily involve: - Data analysis: You will have to handle data in shapefiles format and leverage your Python skills to derive meaningful insights. - Geographic visualization: The creation of insightful visuals is a significant part of this project. The data analysis part requires knowledge of: - Geocoding: Converting addresses into geographic coordinates. - Overlay analysis: Finding spatial relationships between multiple layers. Please note having a deep understanding of Python, GIS, and experience with shapefiles is necessary to succeed in this project. Any experience with data analysis techniques, including geocoding and overlay an...