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Zendesk represents a product suite containing a variety of business supporting applications and covers functions like trouble ticketing, marketing engagement, customer experience analytics, live chat and other communication- and collaboration aspects.
As Zendesk is offered as Software-as-a-Service (SaaS) and as such does not require on-premise installation, experience with Zendesk will typically cover use of the offered applications for a specific business purpose, or guiding the adoption of Zendesk into an organization.
Individuals with these skills will be valuable to businesses either already using Zendesk or are moving to incorporate its application suite into their organization.Embaucher des Zendesk Experts
There are many support online platform that offer Online Support Ticketing system like Zendesk, Respond io, LiveChat. However, I am looking for a platform where can I receive my DMs from Facebook page, Instagram, and WhatsApp business in one place. I need also use a bot to direct the sender to a specific team as follow: When a sender ' or client' send any message an auto reply will pop up asking him/ her what do you need: 1- General question, the message will redirect to the Customer Service team 2- Order, the message will redirect to Sales Operation Team 3- Complain, follow up with order, the message will redirect to Customer Happiness Officer I have about 15 users, divided into three teams as follow: 1- Customer Service, roughly 9 agents 2- Sales Operation, around 6 agents 3- ...