File Maker Server issues fixing

We have a FileMaker Server on IP1 and 2 instances of FileMaker Pro on IP2 and IP3 interconnected. On one instance are the emails with the automatic import script and on the other instance are the reservations with automatic import from the database. To fix the following issues: * instance 1 or instance 2 (.fmp files) remains blocked without any replication behavior, requiring the Recover action which takes a long time; It can no longer be stopped from the FMS Dashboard, it is necessary to restart the virtual machine on which FMS is installed. * once we reached a certain request number, it stopped importing the emails automatically !! We are looking for someone to solve remote problems, through anydesk or teamviewer