Customer Service Representative

Hello there, Haven worked as the HEAD OF SUPPORT for a Fintech Company for 3 years has provided me with the strong background knowledge and experience needed for fast resolution rate. I use the help desk framework (Intake, triage, troubleshoote, solve and improve) to consistently make our customers feel valued and cared for. My problem solving mindset, empathetic communication and attention to details enable me provide optimal support and walk through for our customers'/users, going above and beyond to get their concerns resolved as fast as possible, and making sure they want to refer us to their family and friends. My proven track record of constantly meeting KPI, fast resolution rate and handling escalated customer problems make me well suited for this position. I am also well acquainted with different CRM such as freshdesk, hubspot, Zendesk, intercom and chaport. I'd really love to contribute to the success of your organization, as I enjoy helping people and making a difference in their life, increasing both customers' satisfaction and retention rate. I am available to work during 9-7 pm and have the required work tools. Kindly message me via the chat channel for more detailed discussion. Regards, Zainab

Dear Prospective Client, Trust this message meets you well. Reading through the job description, I would say I am the perfect hand to handle this Job role. I am an experienced virtual assistant that handle large volume of calls,speak English language fluently and has an attentive ears to complains and observations . I am available to start working on the project so customer satisfaction can be achieved. I look forward to getting more information about the project and I am open to negotiation. Best Regards Omobolanle Johnson

Hi there, As an accomplished professional with extensive experience in the Hospitality, and Call Center/BPO sector, I have held roles as a Customer Support Rep, Sales Rep, Sales Manager, and Digital Telemarketer. I have worked across various industries, including Sales and Marketing, Finance, Insurance, Healthcare, Real Estate, Tourism, Technology, and Consulting, among others. Throughout my career, I have collaborated with leading companies in the United States, Europe, and Latin America, such as Magenta Insurance, TKL World-class guitar cases, Aviatur travel group, MedSupplies, Globallee, Perchpeek, RWND, Marriott hotels, Melia, Kiwi Credito, Bongo Stays, Homaris, United Call Centers, Answer800, Upway, and more. I possess fluency in English, and native-level proficiency in Spanish and German. Equipped with a dual broadband and 5G internet connection, a state-of-the-art PC, pro-imported noise-reducing headphones, and a tranquil work environment, I am ready to hit the ground running. Services I can provide include inbound/outbound customer support, appointment setting, live chat support, social media support, ticket resolution, email handling, technical support, sales representation, cold calling, and lead generation. I have extensive proficiency in various customer care software, including Zendesk, Live Chat, Zoiper, Intercom, HelpCrunch, CloudTalk, HubSpot, Slack, Zoho, Clickfunnels, Odoo, Monday, Salesforce, Gorgias, Magento, and Wix, among others. Best, Pedro

Hi, Hope you are doing well. I have gone through your post and inclined to undertake this responsibility. I am a post graduate having professional experience of 30+ years working with reputed company in various capacity and my last role was as vice president, marketing. I am also well versed in all forms of accounts and can do it with full accuracy. Because of working in various capacity, I am aware about administrative responsibilities as well as marketing both online and offline. Doing freelancing since last two years and have successfully delivered the responsibility as virtual assistant for 4-5 clients. I am tech savvy and the tools mentioned in the project, I am already working with these tools. I am confident I can deliver the required performance with accuracy in a professional manner and that is why I feel myself one of the suitable person to carry out this responsibility successfully for a long term. I can start work immediately and working hour is not an issue for me. Regards, Ajit Kumar

I m soni I have a experience in customer service. I m very dedicate person and hardworking. I like to gain new challenges

Hi. i am palash and i am interested of your work. And i was part time ⌚ clained. please give me a project i will return slove project in your time.

Would love to work with sincerely okokokokkokkoninokokomokonokkokokokokokokmikkkkkmokmkkokokokookmkkkk

Dear Manager, I am writing to apply for the position of customer service at your company, as advertised on Upwork. I believe I would be an ideal candidate for this position, having had five years of experience working in a previous job role in a relevant industry. In my previous position, my responsibilities included Email marketing, organizing communication for both internal and external purposes, Order processing, product listing and product research. In doing so, I demonstrated my creativity, communication, and organizational skills while coordinating other outputs on a mass scale. During my time in my previous job role, I help the company connect with its customers and make sure that they stay loyal to our brand. I am dedicated to my task and role, I'm also happy to have one client instead of multiple to make sure that the quality of my job is superb.  Thank you for taking the time to consider my application. I look forward to discussing the opportunity with you further.  Sincerely, Dale

Hi I'm Shreya Rastogi I know everything what u have mentioned above I'm very sincere and dedicated towards my work if you will give me a chance I'll make sure I'll satisfy u by my work and try to complete it before time.

I has been in the data management industry for two years. I have successfully completed numerous data entry projects for clients across various industries, showcasing our expertise and dedication to quality. I understand that a solid background in the financial services industry is essential for this role, which is why my 2-year experience in the field makes me an ideal candidate. In addition to my domain knowledge, I am also well-versed in various customer service software, databases, and tools which will enable me to adapt quickly to your systems like Exotel, Intercom, and Freshdesk. My excellent English proficiency and communication skills help me in properly understanding customers' needs and providing effective support through multiple channels such as voice, email, and live chat. My ability to work under minimal supervision with a strong focus on deliverables makes me perfect for managing a low volume of inquiries effectively without compromising on quality. I value the importance of creating engaged customers and facilitating organic growth for any business and take ownership of resolving issues while providing accurate records and compiling insightful reports. With me on board, you can be assured of improved customer service experience, enhanced customer engagement, and efficient query management. Let's start this fruitful journey together!

I have been in the BPO industry for more than 5 years now, I have been in different roles such as technical support representative in an Education platform in the US, customer service agent for a retail or e-Commerce account in the UK, and for a travel account in the US, sales representative for a travel account, and as a telemarketer or cold caller for health insurance in the US. I have also worked as an independent contractor for a Canadian employer for an e-Commerce account. I have already experienced assisting customers via inbound and outbound calls, email, and live chat.

I understand how important timely deliverables and clear communication are to working together remotely. I have been a freelancer for 3 years now and have received strong feedback on the ability to deliver high-quality work by the deadline.

Hello Employer, I went through the job requirements and I can boast to you freely that I can fit in perfectly into this position as your customer service representative with the help of softwares to make the job easier and to satisfy the needs of every customers. I’m good at handling inquires and problem solving. I look forward to hear from you. Regards Daniel

I have over two years of experience in the financial services industry, I have the skills needed to succeed in this role. I am dedicated to offering top-tier support through various channels like phone, email, and live chat. My strong communication abilities and knowledge of customer service software allow me to efficiently handle inquiries and resolve problems promptly. I am available to work from 9 am to 7 pm Indian Standard Time. I am excited about the chance to join your team and am looking forward to discussing how I can contribute to your organization.

I am a customer service representative with 2 years of experience. I am skilled in writing, time management, and sales and marketing. I can work under pressure, I can easily adapt, I am very good at multitasking and problem solving, I have good attention to detail, and I can deal with confidential information with discretion. I have a WPM of 42. I also have worked as an executive assistant, where I managed the manager's schedule, arranged agendas for the meetings, organized files, did inventory, and encoded the work details done by the technicians every day. I am a professional, I am career-driven, I can work properly even in different timezones, and I can definitely keep your data private.

I will provide my best as I've been involved in customer service for more than 10+yrs. I will serve the best and will give you the best results.

Greetings to you Employer. I believe who you're looking for is me, as to so with my two years retail experience providing extensive customer service accompanied by the understanding of management method and techniques, my fluency in the English language and my explicit personality having me in your team will be a bargain. I bring to your attention my utmost best I hold communication skills both written and verbal, good telephone skills as I was once a switchboard temp, have an admin assistant experience, have been taught to be a virtual assistant with an a certificate at hand and also my eagerness to learn enhance myself leading to me producing best quality service you will never regret. Looking forward to hearing from you soon.

As CEO and founder of UBTCALL, UBTIS, and UBT since 2014, my role involves steering a team that is at the forefront of innovation in computing and call center services. We operate on a global scale in the UAE, Morocco, and Spain, overseeing substantial international accounts. Our skilled team, predominantly composed of full-stack developers, focuses on developing and securing over 7,000 websites while providing extensive technical and client support. In the realm of digital marketing, our expertise spans email, SMS, and social media, ensuring notable returns on investments. We have a team of multilingual experts proficient in languages like French, Spanish, English, Italian, German, Arabic, Dutch, and Portuguese, allowing us to cater to a wide range of international clients. Dedicated to offering uninterrupted service, we operate 24/7/365. Our management teams are always on hand to guarantee top-notch quality in every endeavor. It’s our insight into market trends and commitment to excellence that drive our worldwide expansion and success.

Hey there, As a Customer Service Representative position, with 2+ years in financial services support, I excel in managing inquiries, resolving issues, and fostering engagement. Proficient in English and equipped with the necessary tools, I'm ready to deliver exceptional service from 9 am to 7 pm IST. Looking forward to the opportunity. Best regards, Happiness.

My vast experience in customer service positions, particularly within financial services contexts, makes me a well-positioned candidate for this role. Having spent more than two years within the industry, I've honed my problem-solving skills to navigate any issue and foster deep customer satisfaction. I can manage large volumes of inquiries using various modes of engagement - be it phone, email or live chat - ensuring no query or concern goes unaddressed. Beyond that, I possess an extensive understanding of customer service software like Exotel, Intercom and Freshdesk - helping me streamline interactions and compile comprehensive reports for analysis. Rest assured, I understand the importance of creating positive experiences for customers and facilitating organic growth through effective communication. My efficient time management skills and adaptability to a 9-7pm IST work schedule will ensure zero compromise on timely responses. Lastly and importantly, recent life circumstances have rendered me unable to travel physically to work - making me fully committed and available for remote work. You can trust me to provide consistent, high-quality engagement from the comfort of my home-office. Choose me, Nicolo, for a dedicated professional who doesn't consider customer service a mere job but a long-term commitment towards exceeding expectations and building sustainable client relationships.