Otrsemplois

Wir haben eine Windows 2008r2 Server mit IIS. Wir benötigen das Ticketsystem OTSR. Und suchen jemanden, der das schon einmal unter Windows installiert hat. Desweiteren habe ich gesehen, dass Sie auch Softwaretests machen.

Мне нужно связать helpdesk OTRS:ITSM с JIRA Service desk. Оператор должен иметь возможность из среды OTRS создать тикет в JIRA и по завершению его отработки в JIRA сохранить ответ в OTRS.

Fixing errors in OTRS application: 1. SQL Syntax error 2. Unresponsive application links 3. Pop-out error message upon logging in & opening tickets

Migracja OTRSA do nowszej wersji na inną maszynę z przeniesieniem danych

Currently we are running OTRS as our Help Desk software on a Linux CentOS box. I need OTRS upgrade from 3.2.9 to 3.3.8

Hola chuledeco he tratado de contactarte, habias ofretado en otrs de mis proyectos, bien tengo algnos ensayos y problemas hacer sobre fisica, la mayoría son faciles creo para ti. Algo parecidos a los que ya me has realizado, son como unos 15, para entregar en dia y medio presupuesto otal 20 USD. Por favor, dime si puedes hacerlo. Saludos.

Hola chuledeco he tratado de contactarte, habias ofretado en otrs de mis proyectos, bien tengo algnos ensayos y problemas hacer sobre fisica, la mayoría son faciles creo para ti. Algo parecidos a los que ya me has realizado, son como unos 15, para entregar en dia y medio presupuesto otal 20 USD. Por favor, dime si puedes hacerlo. Saludos.

Looking for help for a fresh OTRS installation in Debian Wheezy. The installation should include OTRS 3.37 and OTRS::ITSM 3.3.7 and SSL, working mail and the module FAQ. Für eine OTRS-Installation unter Debian Wheezy wird Unterstützung gesucht. Die Installation soll OTRS 3.37 sowie OTRS::ITSM 3.3.7 umfassen sowie SSL, Mailfunktion und das Modul FAQ.

Wir nutzen das Ticketsystem OTRS und sind auf der suche nach einem Freelancer/Dienstleister der Anpassungen und Updates durchführen kann.

My company is running OTRS 3.1.6 and we would like a few customisations made to our instance. In particular we would like a new feature the possibility to categorise tickets via a coloured icon. Further projects will be available to the right freelancer. Please DO NOT apply for this project if you have no experience/understanding of OTRS.

Hi, ich suche eine/n coole Linuxer/in der/die sich (auch gerne per SSH/Teamviewer/blah) mit mir zusammen Abends oder am Wochenende für einen integrierten OTRS, Nagios, Cacti Server zu Testzwecken hochzieht. Wenn alles klappt, soll der/die Person für späteres Consulting und Roll-Out bei anderen Kunden zur Verfügung stehen. Der Testserver ist für eine NonProfit Org und ich bezahle es aus eigener Tasche. Bitte nur Leute mit ERFAHRUNG (inkl. Best Practice) in den o.g. OS Software Produkten (vor allem was die Integration angeht) Mit freundlichen Grüßen Sascha Wüst P.S. Eine Kiste Koffein gemischt mit Wasser und Zucker gibt es gratis dazu.

We have a new Linux Server running. The job is: # Install and set up a new installation of OTRS on a webserver # Secure the access to OTRS: Only connections with a self signed certificate are permittet # Import the existing data from the OTRS-Backup from old server (saved as a mysql dump an tgz of the old otrs) to the new installation # Set up the OTRS Cronjobs

We are in the process of implementing OTRS Ticket management software. We are looking for free lancers for doing the customization in the software.

...Manual Set by adhering to the Technical Publications Revision Process Guidelines and Quality Assurance Checks. Provide accurate information in company manuals and technical documents by ensuring correct content and format for with correct spelling, punctuation, and grammar. The timely incorporation of Document Management Request (DMRs) as submitted by SMEs through OTRS to support revision cycle milestones and deadlines. Updating OTRS and closing requests accordingly. Maintain document and revision compliance as mandated by FAA. Investigate and resolve problem areas through self-discovery and by interfacing with various engineering, operations, and maintenance personnel. Duties also include supporting the efforts of Subject Matter Experts to complete projects in accor...

we want to implent OTRS trouble ticketing application in our company to manage helpdesk request and also all relavant information about customer assets. application is already installed, must be fully configured, to open ticket when a new email is received, assign to a queue based on customers, complete templates, etc etc. ticket should also be opened via the web interface, from the customer or our telephonists otrs interface should be configured in italian

We would like to integrate Otrs 3 and SugarCRM. We require the following: 1. The ability to add or modify customers and contact in SugarCRM and have those changes reflected in Otrs and vice versa. 2. Deleting customer or contacts must not sync to Otrs, because we must keep historical data on tickets. 3. New Customers created in SugarCRM must create a default username and password in Otrs and Vice-Versa. If the customer already exists in CRM then the new ticket opened under OTRS must show in CRM. 4. The ability to check the TT in CRM and reply to them. The Customers unique fields must be his email or username or Phone number (or the longest match) Regards, FEY

Sto cercando risorse con competenza OTRS (Open-source Ticket Request System); si tratta di un sistema open Source per la gestione di ticket basato su Perl e Javascript su database MySQL.

Hi, are you common with OTRS Ticket System? I need a solution for individual customer "new Ticket" Templates for different queues. Thank you in advance for a reply. Regards Conrad Koth Webbics UG Konrad-Veix-Stieg 19 21035 Hamburg Tel. +49 (040) 22 63 59 521 - 00 Mob. +49 (0) 179 92 08 688 Fax +49 (040) 79 75 45 31 Amtsgericht Hamburg Geschäftsführer: Hendrik Osmers & Conrad Koth

We would like to integrate Otrs 3 and SugarCRM. We require the following: 1. The ability to add or modify customers and contact in SugarCRM and have those changes reflected in Otrs and vice versa. 2. Deleting customer or contacts must not sync to Otrs, because we must keep historical data on tickets. 3. New Customers created in SugarCRM must create a default username and password in Otrs and Vice-Versa. If the customer already exists in CRM then the new ticket opened under OTRS must show in CRM. 4. The ability to check the TT in CRM and reply to them. The Customers unique fields must be his email or username or Phone number (or the longest match) Regards, FEY

We would like to integrate Otrs 3 and SugarCRM. We require the following: 1. The ability to add or modify customers and contact in SugarCRM and have those changes reflected in Otrs and vice versa. 2. Deleting customer or contacts must not sync to Otrs, because we must keep historical data on tickets. 3. New Customers created in SugarCRM must create a default username and password in Otrs and Vice-Versa. If the customer already exists in CRM then the new ticket opened under OTRS must show in CRM. 4. The ability to check the TT in CRM and reply to them. The Customers unique fields must be his email or username or Phone number (or the longest match) Regards, FEY

Customize Core OTRS (Helpdesk) for complaint management. Basic requirement - Set up OTRS on Windows platform - Configure core OTRS (1) Import agent and configure group, (2) import customer, (3) Customize dynamic forms, (4) set up SLA <> ticket type The functional requirement enclosed.

The project is for anybody that had experiences with installing OTRS on Ubuntu 12.04. Right now Kayako, Canvas LMS and Airtime is installed on the server.

Replicate format implemented before in previous customization for the subject title of tickets coming from email. By default, email tickets uses the email subject as the title of the ticket. Customization is required to have a functionality to standardize the subject display based on the given format. Please see attached reference document.

Need clients list filtering. Each agent must see only those clients, which in same group with agent. 1. When entering in Clients menu 2. When entering a new ticket (client autocomplete file). Example: Groups: group1,group2,group3,group4 AgetntsGroups: Agent1:group1,group2 Agent2:group4 Clients

Нужна доработка OTRS - фильтрация вывода списка клиентов. Агенты должны видеть только тех клиентов, которые имеют с агентом общие группы. Группа1 Агент1, Клиент1,Клиент2 Группа2 Агент2, Клиент3,Клиент4 При просмотре списка клиентов Агент1 не должен видеть Клиент3 и Клиент4

* Please only apply if you have experience of OTRS. Since upgrading to 3.2.7 of OTRS (hosted on Ubuntu 12.04 server) we haven't been able to get company tickets working. My two test accounts have the same CustomerID but cannot access each other's tickets. For example we have two test-customer accounts. Both accounts can access the "Company Tickets" button but it does not display any tickets of the each customer. Searching via ticket no. also finds nothing so they somehow have no access to each other's tickets. CustomerGroupSupport is already enabled. "Standard Queues" is one of the CustomerGroupAlwaysGroups. This is confirmed to me when I open 'customer1' in AdminCustomerUserGroup. In a blank installation of OTRS ...

* Please only apply if you have experience of OTRS. Since upgrading to 3.2.7 of OTRS (hosted on Ubuntu 12.04 server) we haven't been able to get company tickets working. My two test accounts have the same CustomerID but cannot access each other's tickets. For example we have two test-customer accounts. Both accounts can access the "Company Tickets" button but it does not display any tickets of the each customer. Searching via ticket no. also finds nothing so they somehow have no access to each other's tickets. CustomerGroupSupport is already enabled. "Standard Queues" is one of the CustomerGroupAlwaysGroups. This is confirmed to me when I open 'customer1' in AdminCustomerUserGroup. In a blank installation of OTRS ...

hi Losif, trial.... your changes running fine :)... but we have an small additional request as following, here the message from our OTRS admin: 1) We have several sales addresses where customers contact us and which we use as sender addresses. For e-mails sent from outside to us (e-mail from customer to OTRS), the issue is solved as the sender address (e-mails sent from OTRS to customer) is set to the address the customer did contact us (e-mails sent to OTRS from customer). The issue arises, when we are creating an e-mail within OTRS (new e-mail ticket) as the sender address (e-mails sent from OTRS to customer) is the system address. We should be able to choose one of our sales address to set as sender address instead of the system address. Is i...

Capture printing activity of the ticket and display in history of ticket and ticket status view.

hi Losif, how are you? your changes running fine :)... but we have an small additional request as following, here the message from our OTRS admin: 1) We have several sales addresses where customers contact us and which we use as sender addresses. For e-mails sent from outside to us (e-mail from customer to OTRS), the issue is solved as the sender address (e-mails sent from OTRS to customer) is set to the address the customer did contact us (e-mails sent to OTRS from customer). The issue arises, when we are creating an e-mail within OTRS (new e-mail ticket) as the sender address (e-mails sent from OTRS to customer) is the system address. We should be able to choose one of our sales address to set as sender address instead of the system address. Is...

I would like to create a custom module in OTRS that creates a recurring schedule for generating Change Requests / Work Orders and Tickets automatically. Should be able to handle scheduling similarily to Outlook options. day on 1st week of month day on 2nd week of month day on 3rd week of month day on 4th week of month day on last week of month every week 15th day of every month etc. This should be integrated with the custom development that has already been undertaken by myself, and you will work closely with me on confirming the requirements and design. In order to be successfully you should understand programming perl in an object oriented manner as OTRS is structured in such a way, and also be adapt creating MySQL databases and creating custom queries. ...

Hi there, I need someone to install and configure OTRS ITSM on a VPS. Very simple, preferably by someone with OTRS experience. PM for more information.

w sklad zlecenia wchodza: 1. przygotowanie planu wdrozenia(dokladnie ustalnie potrzeb i zweryfikowanie mozliwosci wykonania zlecenia w systemie otrs) 2. instalacja 3. konfiguracja (komunikacja : pracownik<>klient, pracownik <> pracownik, pracownik<>manager, wdrozenie modulu itsm) 4. testy 5. import danych z systemu osticket + wfirma Paweł Tykwiński ul Lechitów 24 76-032 Mielno nip : 761-143-97-11 regon : 320458642 kontakt w sprawie szczegolow: pawel@ gg: 5154380 tel: 605043300

HI Octavian, We have moved our mail server from Axigen to MS Exchange and need the mail settings on our OTRS server updated. Would you be so kind as to assist us with this? Kind Regards, Albertus van Zyl i-Consult

Posiadamy w firmie wdrożony system helpdeskowy OTRS w wersji 3.1.9. Poszukujemy osoby, która będzie w stanie wprowadzić kilkanaście modyfikacji systemu wg przygotowanej przez nas listy. Przykładowe punkty: - Stworzenie raportu podsumowującego wszystkie obecne problemy - wprowadzenie "przypominacza"? (Wysyłanie przypomnienia w przypadku braku odpowiedzi agenta np co tydzień) - Mozliwość przydzielenie agentom wybranej części klientów - Wszyscy (zainteresowani) agenci powinni otrzymywać powiadomienia o dpowiedziach innych agentów w wątku - Mozliwość odpowiedzi w kilku wątkach na raz, oraz łączenia wątków - Mozliwość przekazania wątku/sprawy agentowi "wyzszego poziomu" - wraz z powiadomieniem agenta - Aktualizacja systemu do wersji 3.2.1

We are wanting to customize our OTRS Help Desk interface to match our existing site. We need the following completed: 1.) We need a new theme / skin on our Agent and CUSTOMER FRONTEND that is similar with our current webpage design. Additional Project Description: The existing website looks like The existing OTRS looks as follows: This design has to be reflected in our OTRS Help Desk interface. The OTRS site consists of the following sections that need to be modified: 1.) Agent dashboard 2.) Customer dashboard 3.) Customer login page Have a look at There will be no payment in advance. You get paid when you finish. You must finish

Hi Gary, I need some modifications on the project that I hired you to work on before (OTRS). Need to make two data fields to be required fields - 1) Service 2) Service Level Agreements. See attached file for reference. Let me know the cost. Thanks. Ed

we require minor changes in the OTRS code to handle the sender addess in the reply funktion properly. please only offer if you have the necessary expierience in OTRS developement! all changes in the OTRS standard code (modul / changed lines) need to be documented in detail so that further upgrades are can be done without big problems. Company Set-up We sell our products in different countries. Customers send us e-mails to or , etc.. The issues are for all countries the same, therefore we collect all e-mails from all countries in the queue "Inbox", from where they are distributed manually to the queues "pants", "sweater" or "t-shirt". Our customer care team clarifies the issues in the 3 queues with the producer and then r...

Zlecę instalację na naszym serwerze polskiej wersji OTRS Help Desk (ticket system) Zlecenie dotyczy instalacji tej aplikacji na naszym serwerze (serwer jest w ) jak również dostosowanie aplikacji do moich potrzeb + konfiguracja. Proszę o licytację osoby, które bardzo dobrze znają aplikację i jej środowisko. Proszę o cenę za całość + termin wykonania. Pozdr

...We are changing our existing site to reflect the layout of a new joomla template. This new design also has to be reflected in our OTRS Help Desk interface. We need the following completed: 1.) We need our new joomla template slightly modified customized to match some aspects of our existing website. 2.) We need a new theme / skin or our Agent and CUSTOMER FRONTEND that is similar with the new joomla template webpage design. Additional Project Description: The design shall be similar layout as The existing OTRS looks as follows: The OTRS site consists of the following sections that need to be modified: 1.) Agent dashboard 2.) Customer dashboard 3.) Customer login

Assistance in configuring and customization of our OTRS Open Source Ticket System. Setup of Logos and Branding. Setup of Users and Queues. Setup of Auto responders and reply's

Ladies and gentlemen, for installing an OTRS Ticket System onto an virtual server we are searching for a freelancer. Please feel free to contact me! Thanks, Christian

we need some help in the configuration of OTRS 1. Configuration OTRS for our services 2. Assistant for all issues from our users

We have 3 different online software packages on the same server 1. OTRS 2. Vtiger 3. Orange HRM All 3 packages should have the same style (colour code, logo, favicons) and branded with our company name. We provide a sample web site to copy the style and logos.

We are looking for a developer to help us build a frontend customer service portal that utilizes our OTRS backend without exposing it to the customer. Key design elements: - the proposed website will be called from multiple web properties, and delivered via a lightbox on the invoking site - this lightbox/portal will provide the customers will self service option via the FAQ module of OTRS (content delivered through lightbox) - this lightbox/portal should accept information passed as variables in invoking URL to the web property that calls it - this lightbox/portal will use OTRS API to allow the customer to log a case by collecting necessary information Please see the attached wireframe mockup for detailed user experience expectations.

...Remote Infrastructure Management Service player from India. We are already serving few global customers in Latin America & US. Looking at global partners who can assist us penetrating our services globally. We are focusing on the following domains: • Complete IT Infrastructure management with different platform & technologies (HP Open view, CA Unicentre, IBM Tivoli, Remedy, Nagios, Jabbix, OTRS etc). • Consulting, Network Audit (VAPT), ISO, ITIL, CMMi etc. Our team expertise is wide spread in technology spectrum as follows: • Microsoft Platform, Linux Platform (MCSA, RHCE, RHCS). • Cisco Platform (CCNA, CCNP, CCIE). • Professionals with CISSP, CISA, CEH, ITIL, PMP etc. • PGDCS (Cyber Security), ECSA, CEH. • ISO 270...

We need to install OTRS on UBUNTU AIM AWS EC2 Instance. The OTRS should be configured with 50 user accounts on Google Apps IMAP

Need some help in configuring and initiating OTRS. The project is based out of Gurgaon. Someone from India and preferably from Delhi/Gurgaon (though this is not a constraint) who can help us do this.

...for my own needs, but now I’d like to have a multilanguage and multi-currency shop. IP based Currency (CHF, EUR, GBP, USD) with the possibility to change the currency by customer. Browser based language, Shop Language (German, English, French) with the possibility to change the language by customer. Install and Implement OTRS (All emails, which are sent to us and through our contact form on the page, should be handled by OTRS) Your job is to install OTRS, create a link to our contact form on the website and make sure, that our contact form on our website has the following attribute: First Name: Surname: Email: Confirm email: Your request: Install SSL certificate Feel free to contact me, if you have further questions...

We are looking to develop our own software- and have started looking at what is available on the market- and also how we would like our software to work. What we have seen so far is , , OTRS (OS), RT TICKET (OS). We like what we se in and would like to have this as a "rolemodell" and add some of the futures we find in KAYAKO and some of our own futures. What we want is an helpdesk that is "modular" so that we can create and sell "plugins" similar to how WORDPRESS setup is- you can "easiliy" just add a plugin to your install. (Similar to , would be our sales setup, where you can develop and buy 3-party plugins also.) We would like to get an estimation- based on the following; Making a software similar to We provide