Since Jan’20 | Thakral One Solution Private Ltd., Bangalore | L2 Network Support Specialist
Client: AT&T Communication Service Private Limited Key Result Areas:
• Working with LAN/WAN issue, SDWAN, Switch(4k,5k,10K) Series and Router (5K,6K) Series
• Troubleshooting different vendor technology, H3com Device, Juniper Device, Cisco Device, Cisco Meraki FortiGate Firewall, Avaya Technology, Cisco Phone, VOIP, PBX, CM, ITFN, DTFN, WLC Technology (MSR, Aruba 7k)
• Providing network maintenance support and responding to outages during off-hour software deployments within the given Service Level Agreements (SLAs)
• Coordinating with end-users in determining various network improvement needs based on system functional requirements
• Ensuring compliance with industry best practices to integrate new hardware, software, and network; evaluating network and providing technical inputs on system acquisitions to senior management