Salesforce CTI Integration

CTI - SalesForce Integration Required Features Click-to-call Auto-open existing contact for incoming and outgoing call Auto-detect existing contact and redirect to the related page Auto-detect existing contact to resolve incoming and outgoing call Auto-detect existing contact to customize call workflow Incoming call popup Outgoing call popup Call History Dialpad Search Bar for contacts ??? Create a contact of an unknown number via the popup window That should be integrated with Sales Force (Classic e Cloud Lightning) What is required is an integration regarding NethVoice computer-telephony integration (CTI) systems with Salesforce Call Center using a browser-based Javascript API. OpenCTI may be the right tool to allow this integration, to display CTI functionality in Salesforce, Open CTI uses browsers as clients, so it’s possible to make calls from a softphone directly in Salesforce without installing CTI adapters on your machines. After you develop an Open CTI implementation, it can be integrated with Salesforce using Salesforce Call Center. ( [login to view URL] ) With OpenCTI Javascript API in mind, it seems that Classic and Lightning have all the needed API a rapid look up, but the way to implement Open CTI depends on your org’s user interface. There are separate Open CTI APIs for Salesforce Classic and Lightning Experience. In an extreme summary: embed CTI within salesforce interface