Many email appreciations from customers directly to the service provided. Got Manager
Appreciation for customer SOP preparation For Customer appreciation for reports
SNAPSHOT Have 7.5+ years of Extensive Experience in the field of IT Industry. Process
Oriented. Strong exposure in ITIL process (incident management & Service desk) Knowledge
on Microsoft Office 2003/2007/2010/2013/2016. Managed Incident Management and
Service desk processes across IT and key vendor service lines for immediate, decisive, and
comprehensive solutions. Chairing conference calls with participants including Service
Managers, Technical Support teams, Clients and Third Parties. Knowledge about Installing,
configuring and troubleshooting AD, DHCP, DNS related issue Incident Management of High
Severity Incidents Outage Management. Strong troubleshooting and problem solving skills.
Ability to learn new technologies with minimal time period and Team Player with excellent
communication skills. Ability to perform and deliver under pressure and deadlines, and to
work with a team. Exposure in handling client queries, providing them feasible solutions &
building healthy relationships thereby achieving high customer satisfaction. Good
communication and interpersonal skills. Experienced system engineer with over 7.5 years of
experience in Information technology. Excellent reputation for resolving problems and
improving customer satisfaction