One month product support for ASP.NET applications/components

We are selling reusable ASP.NET applications/components over the internet. We want to improve the availability of our support and helpdesk. We are searching for a motivated ASP.NET developper that have the following requirements : - must be an ASP.NET developer since at least 2 years (VB or C#) - must speak english fluently - perfect ability to serve customers. Be helpful and patient. - Interested in a long term collaboration The work should take less than 1h a day. Perhaps a lot less. We are receiving 3 requests per day, and the average amount of replies of each request is 2,5 messages. Requests are really simple to answers except some case that you can redirect to the developers. 80% of the time, this is due to the lack of documentation or understanding. 20% of the rest are more complicated cases or simply bugs that were discovered. In that last case, you will add it in a bug tracking system. We provide a web based ticket support system to help you serve the customers. This mean no email and no phone support. All using a web based system. The 30 day period can be extended if we are satisfied of the work done. Please provide proof of experience. ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables): a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment. b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request. 3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement). ## Platform ASP.NET