This project aims to build a help desk system that will help the organization to manage problem and support tickets requests. The tickets can be opened manually by a person or automatically through SNMP traps originated from an external application.
The help desk system also should provide notifications about tickets through email and SMS.
The solution should support following features:
100% Web-Based Interface
Tickets Request Assignments and Prioritization
E-Mail and SMS Alerts
PDF Generation, Spreadsheet and Word document Exports
Simple and advanced search
Statistics and reports
FAQ Knowledge Base
check attachment for more details
28 freelance ont fait une offre moyenne de 2291 $ pour ce travail
we have a team of 25 members with expertise in their profession. We have made a similar kind of projects. For further information please view your PMB. Ready to work with your Regards