Mystery Auditors ~ Jakarta

Hello Everyone, Greetings from TRANS MR!! We are serving major industries (Automobile, Banking & Insurance, NBFCs, Retail, Hospitality, Telecommunications, Real Estate, Pharmaceuticals, Healthcare, FMCG, Ecommerce) in India for their Primary/Market Research requirements and thereby, find attached and below some useful information on our services suite. We are a process compliance & audit firm, enabling execution at ground level. We create systems, processes, and tools to help your management meet the required Compliance/Risk Assurance objective. We use Mystery Audits and a handful of other techniques to gather data and convert it into insightful analysis for all stakeholders. Also attached are two images showcasing our Process and TRANS MR's Edge. Below you may find, proposed Announced & Mystery Audit campaigns across all key stages of Customer Lifecycle management. List of the services : Customer Experience Audit / Stock & Inventory Audits / Integrity Audits Sales Compliance Audits / Fraud Detection Audits Customer Satisfaction Audits (CSAT) Competitive Benchmarking Mapping the complete journey of a customer from entry to exit. Outlet Ambience & Visual Merchandising Interaction with Staff & Cross-selling & Up-selling skills Checking Responsiveness of staff (as per pre-set customer expectation) Surveying Infrastructure (Interior, Exterior, Restrooms, Upholstery, etc.) Staff Integrity Audits Product Purchase/Return Scenarios Customized Scenario-based Announced/Mystery audit. Following is our approach for an Retail's risk assurance & compliance check 1. Crowdsourced Intelligence Auditor(s) matching the profile of your brand's real customer going to your POS and performing a scenario based mystery audit for a product. Crowd Sourced Intelligence of TRANS MR can be used in many ways: - Testing the compliance of the company sales policies and processes by dealers/retailers/employees. TRANS MR's auditors posing as potential customers and try to breach the company policy / violate the SOP's and evaluating the POS on set parameters. Checking Visual Merchandising of your brand, such as flyers, posters, danglers etc placed at the POS. Tracking of the same might be important for the marketing team. Evaluating Customer Experience at the POS for your brand and/or competition. 2. Data you can trust Audio Recording of entire visit, geo-tagged & time stamped POS exterior photos. 3. Advanced Online Reporting Real-Time Insights and reporting available on our web-based platform and multiple login(s) ID's can be shared with national, zonal & regional cuts. 4. 15,000+ Trained Auditors from all SEC categories. Also, our auditors are briefed and updated with COVID-19 WHO & MoHFW guidelines. I have also attached our company profile for your reference. Thank you for giving us this opportunity, looking forward to working with you.