I have total experience of 15 years. 10 year of experience in call center, BPO . I have been experienced in many skills from call center and some of them are like Six Sigma data analysis, Charts, Pareto, Scatter etc. Pivot, Vlookup, If formulas etc. in excel, PPT, Performance Management System, ISO related documentation , Designing for RNR programme, Quality related sheet, Soft skill PPT's etc.