Pure Connect Tasks on Genesys

AFT requires a freelancer with Genesys Pure Connect development Background. The freelancer has to deliver the following tasks: Task 1: Callback Logic Build 4 new handlers Query IVR Queues and check if customer has callback request waiting Query Workgroup Queues and check if customer has callback request waiting Query database and get total number of interactions when customer calls and store it on custo  Remove any callback on the queue if customer call again Modify system handlers Run the callback logic when call disconnect ([login to view URL]) Modify report logging in order to store callback details on the database Build new report with 2 sub reports and import it on the IC business manager Main report show callback interaction details by Workgroup & Caller Number Sub-report 1: shows caller inbound calls details for the same period of the main report Sub-report 2: shows outbound calls of the callback and if calls transferred or not with the destination number Task2: HIS Integration Creating Interaction Connection Add-in & Configure it on IIS Server Configure Queue watch and pull interaction details Change Add-in Desgin & Add HIS fields Testing web service & Creating testing script Scripting main script & Search function & link add-in with user queue Best AFT