Nathaly S. Profile

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$25 USD / heure

richmond,

united states

$25 USD / heure

Il est actuellement 7:30 PM ici

Rejoint le janvier 12, 2017

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Nathaly S.

@virathy

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$25 USD / heure

richmond,

united states

$25 USD / heure

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Cybersecurity, System, Network and Desktop Suppt.

Nathaly has a Bachelor's Degree in Science - Electronics Engineer with five years of experienced. My last position was at Blackboard in 2022. I am certified in Cybersecurity by Rice University. My technical expertise includes the administration of active directory, exchange server, services for printers, call manager VoIP, phone directory. I was responsible for inventory, installation, and configuration of IT equipment such as desktops, laptops, and printers. I attended the installation of networks equipment such as switches and routers, servers and supported antivirus. One of my greatest strengths is my commitment to service. I am polite to customers, dependable and proactive; supporting and giving solutions to all issues that arise. I am a bilingual, Spanish and English, professional seeking, and opportunity to contribute to your organization's continual success.

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Expérience

BLACKBOARD

juil. 2021 - mai 2022 (10 mois, 1 jour)

• Provide complete and accurate information to customers on every live interaction by researching account activity and notes promptly. • Handling and resolving situations with customers in a timely and effective manner. • Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment, hardware, and software issues. • Walking customers through outlined problem-solving processes, using our knowledge base system.

Jacobs Engineering Group INC

déc. 2010 - juin 2013 (2 ans, 6 mois)

• Managed and coordinated the technical and maintenance support for the IT infrastructure in various offices • Responsible for the inventory, installation, and configuration of all IT Infrastructure equipment • Administered and managed the preventive and correction services for printers. • Developed fiber optic infrastructural design and implemented internet access control services for the camp sites. • Supported and implemented the migration process from Aker Solutions to Jacobs systems

ADEXUS

août 2010 - nov. 2010 (3 mois, 1 jour)

• Administered data and voice network devices, windows active directory, and exchange server. • Monitored and supported data and voice network for branches and ATMs • Coordinated and troubleshooting data voice issues, security filters, firewall, and VPN.