Tom M.

Summary I have 4+ years experience with companies enterprise level as well as start ups. I am an energetic and fun loving employee. I have an excellent work ethic and understand very well that sometimes if you have a job to do, you're the only one to do it! • Program/Project Management • Product Development and Agile Methodologies • Subject Matter Expert and Presenter I have also done Q&A testing for an in-house OSS/CRM system. Also worked on Peek Pronto/Classic/Twitter Peek as well as Peek9 products. Specialties Get it done attitude. I am 100% self-taught in every product listed below. • Zendesk • GoodData • SalesForce CRM • PayPal Merchant Admin • [login to view URL] • RightNow CRM • Zenoss Core • github • Gmail Mobile applications and project management. Experience Director of Customer Care to Manager of Tech Ops Peek Inc Electrical/Electronic Manufacturing industry January 2009 – Present (2 years 4 months) Transitioned eTelecare Staff to Work @ home environment to cut costs and to improve company culture Managed up to 10 people at one time for multiple Customer Care roles. Researched, deployed, administrated Virtual PBX system, Zendesk, GoodData, Salesforce CRM On Call 24/7 for outages and immediate response situations involving Peek infrastructure, familiar with rebooting JBOSS, Apache, MYSQL Familiarity with Amazon EC2 and Softlayer Cloud Computing