I started my career in 2002 as a Collection Agent for Citibank and Keypoint Credit Union. Found my talent for sales thus transitioned to inbound selling for AT&T and Sprint and promoted as team leader. Received several recognitions for being one of the top agents for 2 consecutive years. I also worked as a Global Support Administrator for Hewlett Packard. I have been working from home full time since 2012 and have performed many roles. Apart from the financial benefit, I love the takeaway of additional skills and learnings and the freedom to work anywhere in the world.
I have a degree in Business Administration with a Major in Managemnt. I am familiar with applications such as MS Office, Google Apps, Dropbox, Outlook, and had worked with CRMs like Helpdesk, Zendesk, FreshDesk, Hubspot, Gorgias, HelpScout, and Shopify .I had also performed chat/phone support for Ring Central, LiveChat, Intercom, Jive, and Olark. I also learned to use Oberlo, Konnective , ReCharge and Shipstation. To coordinate tasks among team members, I used Slack and Asana, I also complete a certificate in Canva through Udemy.
I use different apps to communicate with my clients and other stakeholders. I have used Skype, Google Hangouts, Upwork messenger, Viber, WhatsApp, WeChat and Slack.
I may have performed a lot of roles - and I love the variety! - but I think that the core values will always stay the same. I am reliable, easy to train, confident with my communication skills, and I strive to be consistent in whatever position I hold. I hope we could be a perfect fit!