Sudarshan C.

Having relevant experience in Backend Support, BPO, Customer services, calling support, US,UK, AUS, Procurment processes process designing and Client presentation and asset management field with 6-8 years, work across all domain. Worked on some of the banking and critical oil and mining field projects and now looking for some part time client project for long term association with them. Work Principle says Quality work first and talk of cost later, if you follow the fist one second one will follow no doubt about it. • Interacting through the U. S. customer through the Live Chat, Call and through Emails. • Handling the customer Online Account/Troubleshooting online accounts. • Maintaining the team data and updating the team with the regular updates. • Taking clients calibration calls and quality monitoring, and working on call back cases on priority. • Making the Cost Sheets and deciding the discount structure that could be offered to the customers based on the credit history and building customized offers for sales.