Walid B.

My name is Walid Bensaad, I am 38 years old, I am married. I have always been passionate about IT, so after graduating from high school I decided to move on to National Institute Specialized in Vocational Training SETIF; in which I followed a computer course on the diploma Brevet de technicien supérieur (BTS) in Computer Maintenance Then I entered the labor market in the tourism sector, when I worked in travel agencies and a training school in the field of tourism and hotel management. I have held positions in the field of information technology and acquired many skills in systems, networks, hardware and software; IT skills required for business needs. my job position provides technical support and advice to IT users; typical tasks include: Typical duties include: logging and processing support calls installing and configuring computer hardware, software, systems, networks, printers and scanners planning and undertaking scheduled maintenance upgrades setting up accounts for staff, ensuring that they know how to log in solving password problems talking to clients and computer users to determine the nature of any problems they encounter responding to breakdowns investigating, diagnosing and solving computer software and hardware faults repairing equipment and replacing parts supervising junior engineering and technical staff obtaining replacement or specialist components, fixtures or fittings checking computer equipment for electrical safety maintaining records of software licences managing stocks of equipment, consumables and other supplies