Osama Faheem S. Profile

EXPLORER

Customer Support

Data Entry

Data Processing

Excel

Technical Support

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$10 USD / heure

karachi,

pakistan

$10 USD / heure

Il est actuellement 4:29 AM ici

Membre depuis le septembre 21, 2022

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Osama Faheem S.

@SamHLS

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$10 USD / heure

karachi,

pakistan

$10 USD / heure

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Customer Support l Virtual Assistant l Data Entry

Hello, I am Sam, I have over 13 years of experience providing customer support and virtual assistant service to my overseas clients. I am a post-graduate degree holder in the field of marketing and I understand buyer behavior. I can manage all sorts of work for my client whether it is inbound support or outbound telemarketing, cold emailing, store management, or back office service. I will help you in managing your time-consuming task so that you can work and focus on your business core projects.

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Éléments du portfolio

I have over 13 years of experience handling live chat support for my clients on different platforms. Here, I've worked for the client in this space handling live chat inquiries and responding to emails via Freshdesk and Zendesk.

Managing Chat Support for My Client

Here I am handling my client's chat, email, and call support along with my team. Answering to customer queries. Providing order tracking status from the backend. Helping new customers placing orders. Responding to customer requests via email and assisting customer over live chat.

Handling Client Customer Support via Call, Chat and Email

I helped my client in maintaining the data sheets by creating routes for the technicians and doing data entry work by cleaning the data.

Helped my client in Data Cleaning and Scraping

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Expérience

CUSTOMER SERVICE MANAGER

janv. 2009 - Jusqu'à présent

Managing a team of technical support individuals taking care of day to day operations. Managing 50+ clients for different e-commerce projects. Managing a team of individuals looking after Customer Support via Live Chat, Email and Phone Calls. Managed appointments and calendar and booked meetings with new and existing clients. Organized and maintained online company files, invoices, and other digital documentation

ShowMyPC

mai 2012 - sept. 2020 (8 ans, 4 mois)

Managing technical support queries and assisting customers regarding remote desktop software. Assisting customers over live calls and providing troubleshooting tips. Working as a front-line technical support agent and responding to emails, chats, and calls