Ma Catrina B.

Need someone whose trustworthy, responsible, a fast learner, and a team player who works well under pressure? I know finding the best candidate is tricky. I've been there as an HR associate in the past. Well, worry no more! HERE I AM, just one chat away. **Skills and Experiences:** - Ecommerce Drop-shipping - Social media management, such as content creation and scheduling. - Edit images videos or GIF with help of AI, Canva, CapCut, or PowerPoint - TSR, CSR, Dispute resolution - Lead generation, Data entry and Proofreading - Property listing research and lead caller - Executive assistant tasks - Review gathering and product bidding - Basic website creation (not a developer, no coding part and all) **Tech Proficiency:** - Amazon FBA, Shopify, AliExpress, WooCommerce, DHL, Aftership, Zhenhub, Shipbob - WordPress, Wix, GHL, - [login to view URL], - MS Office, Google Drive - Help Scout, Helpwise, Freshdesk, Gmail, Freshdesk, Zhendesk - Trello, Asana, Apollo, LinkedIn, JSubculture - AI, ChatGPT - Google Meet or Hangs out, Skype, Slack, WhatsApp, WeChat, Gmail, Telegram - Airbnb, VRBO, AIRDNA - Facebook (Meta Business Suite), Instagram, TikTok - PayPal, Stripe **When it comes to Customer Service, I have abilities to:** - Provide thorough support and problem resolution for customers and my client. - Maintain composure and patience in terms of difficult customers. - Do back-office tasks such as order fulfillment, handling logistics, and inventory management, all based on my experience. - Process inbound and outbound support through email and chat in a timely manner. - Provide complete knowledge of operational systems, processes, policies, and procedures to customers. Such as handling escalated customer inquiries, complaints, or disputes. - Build good rapport and trust within the customer and client by resolving issues of customers with excitement, satisfaction, and accordance with company policy. - Maintain updated knowledge of company products. - Assure that customer information is handled with confidentiality. - Manage social media platforms such as Instagram and Facebook. It would be an honor to work with you!