Christy B. Profile

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$15 USD / heure

abu dhabi,

united arab emirates

$15 USD / heure

Il est actuellement 11:13 PM ici

Rejoint le janvier 14, 2020

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Christy B.

@kristik991

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$15 USD / heure

abu dhabi,

united arab emirates

$15 USD / heure

N/A

Travaux complétés

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Suivant le budget

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Dans les temps

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Taux de réembauche

Customer Support, Virtual Assistant

I am looking for a job as a remote Customer Support or Virtual Assistant. I have more than 5 years of experience working as Customer Support Representative. Education: Master's degree in Philology. Position and duties: IT recruiter: posting jobs on social media, looking for candidates, conducting screening calls, arranging interviews with technical leaders. Customer Support representative in a company selling online services: providing call, chat, email support to customers. Data Analyst in finance domain: working with data in Excel and company's trading software, investigating/reporting issues, raising alerts and replying to clients' queries. Soft skills: problem-solving, multitasking, high attention to detail, time management, decision making, adaptability, leadership, excellent written and verbal communication skills, documentation writing skills. Hard skills: MS Excel, Google Sheets, JIRA, Redmine, Kayako, Zopim, Zendesk, Google Sheets

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Expérience

Thomson Reuters

oct. 2015 - févr. 2018 (2 ans, 4 mois)

- Working with exchange traded instruments, maintaining the data in Thomson Reuters Eikon - Incident management: raising service alerts and resolving issues with Stock exchanges and Business analysts (JIRA tickets) - Customer support - Change management - Managing of own projects in MS Excel aimed at data enhancement

Mobilunity

avr. 2013 - sept. 2015 (2 ans, 5 mois)

- Handling incoming correspondence from English speaking customers in Kayako, Zendesk, Zopim - Processing customer inquiries, complaints, billing questions and payment service requests - Manual testing of web-software, tracking defects, reporting bugs in JIRA/Redmine, escalating where required, running test cases - Managing own projects and reporting directly to company's superior management, working with Google Sheets - Coaching and mentoring of junior staff

EPAM Systems

juil. 2012 - avr. 2013 (9 mois, 1 jour)

- international search of candidates - candidates profiles' screening and conducting screening calls - correspondence with candidates and foreign customers - promoting the job opportunities using different social networks, job search portals - working with Taleo Applicant Tracking system - arranging interviews with technical leads