Elishama K.

I am an empathetic and passionate Customer Support Representative. I have over 3 years experience in customer relationship management with the following responsibilities: 1. Providing technical support to customers via phone calls, email and live chat as the first point of communication between customer and the company by answering questions and providing instructions. 2. Troubleshooting of the complex issues and processes, which involves identifying client’s problems and helping them fix the issues through relevant departments. 3. Creating and maintaining knowledge database and catalogues where customers can refer to in cases of common problems. 4. Update of documentation such as manuals, company profile and the frequently asked questions (FAQs) so as to keep them accurate and relevant. 5. Monitoring customer feedback: I always have to keep collecting and analyzing customer insights and response on our products so as to identify areas for improvement and incorporation to the roadmap. 6. Escalating complex issues that arise on day to day activities to senior most technicians and back end coders for permanent solutions. 7. Experienced in the use of Zendesk, Freshdesk and Salesforce, Inc as a cloud based Software as a Service for customer relationship management. Likewise, I have a considerable experience in writing of over 6 years. I have written for both local and international companies with the latest being Uvocorp and Writerbay. I am committed to my work and I engage all my efforts and resources in ensuring I deliver high quality work within the given deadlines. I am creative and as such I adopt broad perspectives in my writing and this gives me a competitive advantage over other writers. I am professional and ethical in the sense that I treat my work with utmost seriousness and dedication. Being a people’s person, I have been able to interact well with people and I am confident that this will help me build an excellent working relationship with your team. I provide well researched academics using HARVARD, APA, MLA, OSCOLA, IEEE, Chicago, Oxford styles plus any other writing styles. Given a chance to work on your project I guarantee the best quality work output. Your total satisfaction and quality is my utmost and first Priority.