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@jparras
Drapeau de El Salvador El Rosario, El Salvador
Membre depuis le 8 octobre 2014
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jparras

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I have 10 years of experience in the call center industry, during this time I have worked in many positions such as Quality, CSR, Technical Support, Sales Agent, Manager, and Customer Retention. If employed in your company I will provide my substantial contribution to increase the company's profitability. I am ready to be hired by you today.
$9 USD/hr
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Portfolio

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Expérience

Dish.com- Loyalty/ Retention

Jul 2011 - Nov 2013 (2 years)

• Dish.com- Loyalty/ Retention department; recovering recently canceled accounts, re-negotiating existing and new contracts according to the customer’s needs, while generating revenue for our company. • Sale and leasing of a variety of digital equipment to new and existing customers. • Schedule installations, tech visits, reactivation of equipment, and full account management of some of our most loyal customers.

Quality Analyst for Expedia.com

Oct 2008 - Aug 2011 (2 years)

3 year experience with the online travel agency giant, in which I acquired travel industry knowledge in regards of airline policies, flights and a diversity of hotel packages around the globe. This also included negotiations with multiple vendors, upgrades, sales, reconfirmations, while seeking customer satisfaction as a priority to guarantee our business. • Creating a diversity of reports on a weekly, monthly and quarterly basis. With the purpose of improving agents and teams performance within a certain time frame. • Implementing work plans in order to improve agent’s performance and further develop. • Helped agents to change their leadership style consistent with a shift toward higher worker involvement in improving how the work gets done. • Help the members of a work-group examine how their work is getting done with an eye toward streamlining the process and leaving their customer delighted with the outcome. • Creating and Analyze X-ray reports, delivering one on one feedback to different agents on a daily basis while motivating with leadership and conciseness. • Adhere and comply with account’s metrics and objectives

Éducation

Senior High School Diploma

1991 - 1994 (3 years)

Certifications

  • US English Level 1
    83%

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