Muhammad Izham H. Profile

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Customer Support

Data Entry

Data Processing

Troubleshooting

Windows Desktop

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$10 USD / heure

sepang,

malaysia

$10 USD / heure

Il est actuellement 5:49 PM ici

Membre depuis le mai 20, 2020

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Muhammad Izham H.

@izhamhusain89

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$10 USD / heure

sepang,

malaysia

$10 USD / heure

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Suivant le budget

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Dans les temps

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I am global talented IT Delivery Specialist

Achievements -Successfully perform tech refresh migration and handover acceptance from client. -Produce standard operating procedure and documentation for new infrastructure environment. -Successfully completed all client’s disaster recovery tests and complied to IBM & client’s requirements. -Successfully completed ETOC configuration and implementation for backup media inventory according to IBM compliance. -Successfully maintained and completed other IBM data centre related tasks such as hardware upgrade, annual power maintenance, hardware scrapping, hardware inventory, client relocation, security and facilities reporting. -Implemented new backup environment by using VMWare Data Protection (VDP) and Netbackup, backup policies configuration, backup testing and BAU handover. -Maintained BAU operation related to Wintel server and network.

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Expérience

IBM Client Innovation Center Malaysia

juin 2018 - avr. 2020 (1 an, 10 mois)

- Perform hardware and software installation,firewall rules,rack management and testing. - Implement Windows server security policy and monthly Windows patching. - Monitor and maintain daily Windows server and network devices operation. - Diagnose and perform related issue troubleshooting. - Produce infrastructure and standard operating procedure documentation for existing and new environment handover.

IBM Client Innovation Center Malaysia

janv. 2018 - avr. 2020 (2 ans, 3 mois)

- Perform yearly tape audit for IBM Resiliency Malaysia (BCRS). - Perform data centre site visit for tape storage and data centre process compliance. Example tapes count, data centre access, tape transfer schedule and vulnerability. - Produce monthly and yearly tapes reports audit. - Plan and implement new baseline tape inventory and tape handling process for new site. - Perform ad hoc request from global IBM team related to user access system, tape destruction and other related tape activity.

IBM Client Innovation Center Malaysia

févr. 2017 - avr. 2020 (3 ans, 2 mois)

- Coordinated with IBM BCRS's clients on disaster recovery test. - Prepared DR infrastructure such as WIndows and As400 installation and recovery,network,PC user testing and security. - Maintained IBM data centre infrastructure and daily operation.Examples health check,tape transfer,troubleshooting and etc. - Prepared monthly and yearly reports such as humidity and temperature report, security access and etc. - Performed related activities such as scrapping,relocation and hardware upgrade.

Éducation

Bachelor Degree in Information System Management

Universiti Teknologi MARA,

Malaysia

2011 - 2014

(3 ans)

Qualifications

Comptia

2010

This certificate is to certify the competency of entry-level PC computer service professionals in installing, maintaining, customizing, and operating personal computers

ITIL

2017

ITIL Foundation is to certify provided set of detailed practices for IT professional to be used as standard guideline in IT service management (ITSM).