Richard D.

8 years of experience on multinationals companies. Involved on different areas of the industry, such as designer to business analysts, data. E-commerce, etc. Vendor Management / PO quality analyst feb 2018 - actualidad2 años Panama pacifico, Howard. Bryant av. Created and implemented the quality department for order management, improving multiple areas to accomplish different types of metrics. Audit transactions and verifying policies and procedures compliance; Creation of training's for better understanding of our processes and aligning strategy with cross functional teams. Provide support The North America Commercial division for different groups/managers to ensure our processes are up to date with the business changes and procedures that needs to be taken Ensuring the correct solicitation of quotes to different suppliers correctly storage in the system and PO creation Vendor Management feb 2018 - actualidad2 años Panama pacifico, Howard. Bryant av. PO care Coach feb 2015 - jan 20183 años Panama pacifico, Howard. Bryant av Supervising the PO care team, implementing improving strategies to comply with business metrics and quality policies, overseen the post-sale activities such as returns, exchanges, re-routs, reimbursements and credit notes. Engage with internal stakeholders to improve and accelerate the process to achieve a leaner organization Accomplishments • I improve the turn-around time for a report that was usually complete in one week to 2 days, this helped to reduce process waste and improve available time for other projects PO care senior associate mar 2014 - jan 201511 meses Panama Pacifico, Howard. Bryant av. Taking care of customer with need of returning orders, credit issues or exchanging their order for different reasons. Keeping the customer updated with their request through constant follow up of their case along with maintaining the metrics needed for a great customer satisfaction.