Passang Tashi B.

Managed and Coached and Successful Transition of more than 120 Account Managers through Skill Enhancements and Development w.r.t payments/settlement assessment, personal queue management, dispute resolution e.t.c Managed High Cash Average Portfolios from early and mid stage collection and Driving performance by implementing strategic collections operating plans Ensure Compliance with internal policies and procedures and external regulations Ensure proper succession planning, preparing business reviews on collections performance Manage collections processes and new initiatives to ensure adherence to established guidelines in improving overall cash collections, liquidation and effectiveness in maximizing return