Charity I.

I am a seasoned Process Transformation Expert with over five years of experience specialising in bridging the gap between business needs and technical solutions. Leveraging data-driven insights, I help organisations optimise processes, make informed decisions, and deliver exceptional customer-centric solutions. I thrive as a strategic, methodical problem-solver in dynamic environments. Core Skills and Expertise Business Analysis and Process Modeling: Proficient in requirements elicitation, gap analysis (AS-IS and TO-BE), and process modeling (BPMN 2.0). Skilled in story mapping, technical documentation, and SWOT analysis. Project/Product Management: Experience with Agile (Scrum, Kanban) and Waterfall (SDLC). Expertise in scope definition, stakeholder management, change management, and backlog grooming. Testing: Specialisation in user acceptance testing (UAT), system integration testing (SIT), and functional testing. Solution Design and Documentation: Craft wireframes and prototypes (Balsamiq, Lucid Chart, Visio), UML diagrams, user journeys, personas, and test cases. Software Tools: Proficient with collaboration tools (SharePoint, Jira, Confluence), Office 365, project management (MS Project, Asure DevOps Standards: Unified Modeling Language (UML), INVEST Principles, MoSCoW techniques. Interpersonal Skills: Strong collaboration and communication skills, analytical abilities, and eagerness to learn. Services Offered Business Process Optimisation: Analyse, design, and reengineer business processes to improve productivity and minimise costs using BPMN and SWOT strategies. Project and Product Management: Ensure project success through Agile and Waterfall methodologies, managing scope, stakeholder engagement, change management, and backlog grooming. Solution Design and Documentation: Create wireframes, user journeys, and UML diagrams for comprehensive solution design, aligning with technical and business requirements. Testing Services: Deliver thorough testing services (UAT, SIT, functional testing) to ensure robust solutions meet user requirements. Interests I am passionate about helping businesses evolve through digital transformation. I enjoy working on challenging projects that drive innovation, particularly those involving refining complex processes to deliver exceptional customer experiences. In my spare time, I experiment with data visualisation, explore new project management methodologies, and read about the latest trends in process improvement. This comprehensive skill set and results-driven approach make me a valuable partner for your next project. Let me help you transform your business processes and deliver unparalleled customer-centric solutions.