Pål H. J.

For the past 7 years, I've specialized in Business Process Outsourcing (BPO), excelling in both voice and non-voice services. My expertise spans inbound and outbound calling, customer service, data entry, form processing, and cold calling. However, my strongest asset lies in client relations; I effortlessly build trust and ensure client satisfaction through meaningful conversations. My wife and I have recently transitioned to freelancing, opting for a work-from-home arrangement to spend more quality time with our daughter. Originally from Norway, I've spent the last seven years in the Philippines, further honing my BPO skills. We're both highly competent in the BPO sector. I thrive on phone-based customer interactions, finding great satisfaction in problem-solving and providing solutions for our clients. We're also meticulously organized, ensuring optimal efficiency in our work. As for my wife, she's an adept typist with excellent command of English. When on the phone, her warm and calming voice quickly diffuses tense situations, turning even the most disgruntled clients into satisfied customers. Her ability to swiftly compose well-articulated responses is another testament to her skills.