Bilal N. Profile

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$13 USD / heure

lahore,

pakistan

$13 USD / heure

Il est actuellement 1:04 AM ici

Rejoint le septembre 7, 2016

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Bilal N.

@bilal4440769

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(0 commentaires)

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$13 USD / heure

lahore,

pakistan

$13 USD / heure

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Suivant le budget

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Professional Customer Services Specialist

I am a Professional & Well Equipped Customer Support Assistant. I provided expert Virtual Assistant services for the last 15 years. I served with E-Commerce Business, Real States, Automotive industries, Telecommunication sector Etc. I have a highly dedicated and professional team and have more than 6 years of working experience in eBay, Amazon, Live chat support, Inbound and Outbound calls, Email handling, and Social Media account handling. Digital Marketing, Branding, post creations & postings. Online store handling, favicon. Facebook, Instagram, Twitter, Linkedin, and YouTube.

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Expérience

Falcon Communications (Digital Agency)

mai 2021 - Jusqu'à présent

Falcon Communication is the backbone of inbound, outbound, live chat support customer care. Despite the fact that Omni-Channel is now a must, 67 percent of clients still prefer to speak with a firm over the phone, email, or chat. Falcon Communication has accent-neutral employees that are educated to give excellent customer service. Our employees are educated in active listening, problem-solving, and providing five-star customer service.

Live Chat Ltd

mai 2016 - mai 2022 (6 ans)

Deals with more than 75 clients in the UK and America. Read and respond to customers’ needs and concerns provide information about products and services research answers or solutions as needed handle returns or complaints record details of customer contacts take the from the chat and make the lead and forward the lead to the clients via email as per the designed process.

Jazz ( Mobilink)

févr. 2015 - juin 2016 (1 an, 4 mois)

Working in different outbound projects of the company in which we serve the customer’s queries, take customer feedback regarding the services, and guide the customer about their issues. Also working as Team Coordinator. Take care of the agent’s attendance and leaves and overall KPIs of the team and the department.