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EXPLORE
1.0
1.0
100%
$7 USD / Hour
・
Sri Lanka (9:50 AM)
・
Joined on September 6, 2010
$7 USD / Hour
・
A Professional banker bringing quality, accuracy & flexibility in all dealings. The commitment and ownership in every transaction of mine, makes me a business partner, rather than just a service provider. Other than banking, I am an expert in Customer service and service quality manager Excel expert Ms Words Expert Typist Hand Writer Sound Editor Graphic Designer Data Analyst Data Miner Business Process Re-engineer Credit analyst
Verifications
On time
100%
On budget
100%
Bike add
Wedding
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Bike add
Wedding
Business card
Nice and excellent! Fast and I am working with him. I do recommend him A*.
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Experience
Amana Bank PLC
Apr, 2013 - Present
•
13 years, 1 month
Manager Retail Customer Engagement and Cross Selling
Apr, 2013 - Present
•
13 years, 1 month
Perform the role of the Manager Retail Recoveries. Manage the Inbound Call Center and maintain service levels. Establish and manage the out bound call center for Up-sell and Cross-sell opportunities. Assess customer queries, complains and suggestions and voice out through to the relevant channels. Established a central listening unit to understand customer pain points to redefine processors and products & service.
Apr, 2013 - Present
•
13 years, 1 month
Education
Cardiff University / Prifysgol Caerdydd
2014 - 2015
•
1 year
Masters In business administration
United Kingdom
2014 - 2015
•
1 year
Certifications
Basic Numeracy
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