Rica Anne M.

My 9 years of experience in customer support and quality assurance helped me develop my retail acumen, critical thinking and root cause analysis skills. Harmonizing analytical processes and strategies is part of my day-to-day work life. My in-depth understanding of how products and services affect customer satisfaction has helped me work with different teams in the company, such as Operations, Training and Senior Management. RESUME: [login to view URL] *I have experience in Zendesk, Salesforce and other Inhouse CRM tools.