I am capable of solving call center (Vicidial) ah for example campaign setting,dialer optimization, repairing crash tables,creating filter if you want to call only in specific states,blocking numbers,creating user ids, monitor ids by giving them specific access, scrubbing leads dnc+ligitator,phones setting of both webphone and softphone,inbound setting,DIDs settings, i can link DID from one campaign to other,music on hold settings.Expertise in creating soundboard or avatar and any other work regarding vicidial i can do this is only basic overview.