Dinesh R.

Highly motivated, and innovative techno-managerial Professional with over 7 years of successful working experience offering vast expertise in Quality Assurance, Automation architecture and Customer Success. With a comprehensive understanding and expertise on different technologies, tools, possess Responsibilities: the ability to provide high quality solutions.Proven manager with a strong ability to prioritize, manage, and delegate tasks, resulting consistently in high standard deliverables and strong customer relationships based on successful closure of the customer queries. Being the head of Product Support Team ,I am the single point of contact for any query across products(VBX, Valq, VBIView, xViz) Work along with a pre-defined group of our large enterprise Customers and provide solutions for their queries Educate and train customers on the best ways to use our products and its new features Engage with customers in a dedicated and regular manner e.g. in quarterly business reviews, roadmap presentations and product webinars Coordinate with all wings of the company such as Sales, Engineering , QA, Marketing to track , manage Customer experience Responsible for License management Additionally develop smart utilities / apps that automates and makes process easier Setup integrations between Support Portal and Marketing software to track customers better Ideating with QA team on continuous improvement of Automation Framework and work on development of the same As an Senior QA Engineer, I was responsible for end to end QA of any feature developed by my scrum team I was also responsible for developing automation tests, unit tests ,test management ,test monitoring Involved in the creation and Execution of Functional, Integration, Performance, Migration and Adhoc test scenarios Test Reporting , Defect tracking Provide KT to team on the New Functionalities.