Omaro Adian T. Profile

EXPLORER

0,0

(0 commentaires)

Vous suivez désormais

Erreur de suivi de l'utilisateur.

Cet utilisateur n'utilise pas les utilisateurs à le suivre.

Vous suivez déjà cet utilisateur.

Votre plan d'adhésion ne permet que 0 suivis. Améliorez ici.

Ne suit désormais plus

Erreur lors de l'arrêt du suivi de l'utilisateur.

Vous avez désormais recommandé

Erreur lors de la recommendation de l'utilisateur.

Une erreur a eu lieu. Veuillez rafraîchir la page et réessayer.

E-mail désormais vérifié.

$20 USD / heure

kingston 7,

jamaica

$20 USD / heure

Il est actuellement 3:49 AM ici

Rejoint le octobre 29, 2020

0 Recommandations

Omaro Adian T.

@OmaroT

0,0

(0 commentaires)

0,0

$20 USD / heure

kingston 7,

jamaica

$20 USD / heure

N/A

Travaux complétés

N/A

Suivant le budget

N/A

Dans les temps

N/A

Taux de réembauche

Help Desk Technician | Data Analytics Specialist

Information Technology professional with 5+ years of extensive experience currently serving in the role of Help Desk Technician. Utilizes the ServiceDesk Plus platform to process, route and resolve end-user tickets in compliance with governing KPIs via effective troubleshooting skills. Works closely with Asset Management, PBX, Windows Server, Exchange and Active Directory systems in the diagnosis and resolution of a wide array of incidents reported to the Helpdesk. Highly proficient with Power BI and skilled with python libraries including Matplotlib, Folium, Numpy, Scikit-learn and Pandas.

Voir tous les Python Developers en Jamaica

Contactez Omaro Adian T. concernant votre travail

Connectez-vous pour discuter de tous les détails via la messagerie.

Portfolio

10791195

This video shows a brief compilation of Power BI projects that I have completed so far.

Power BI Dashboard Projects

This is a snapshot of a KPI dashboard that I created in Excel for a non-profit organization who needed an interface through which they can view the status of multiple performance areas and organizational growth.

Excel KPI Dashboard

8190178

Battle of the Neighbourhoods- Capstone Project

8190745

Data Wrangling, Analysis, and Visualization

10791195

Power BI Dashboard Projects

Excel KPI Dashboard

8190178

Battle of the Neighbourhoods- Capstone Project

8190745

Data Wrangling, Analysis, and Visualization

Commentaires

Modifications enregistrées

Aucun commentaire visible ici !

Expérience

General Accident Insurance Company

juin 2022 - Jusqu'à présent

• Reduced open-ticket count and improved resolution turnaround time through effective troubleshooting and team collaboration. • Improved team efficiency through the documentation and implementation of KPIs and extensive leveraging of the ServiceDesk Plus platform. • Designed and published dashboards and reports via the Power BI platform that provides extensive decision-making support for the Management team.

Concepts and Services Company limited

août 2020 - Jusqu'à présent

• Collaborates with off-shore management team to see to the completion of relevant tasks within the department. • Provides technical support and solutions for on-site end users as well as those stationed at sales depots across the island. • Carries out testing and installation of computer systems and software. • Logs, tracks and monitors submitted requests via company's ticketing application. • Maintains inventory of IT infrastructure.

COMAID Computer Training and Services

nov. 2018 - sept. 2020 (1 an, 10 mois)

Trains private and public sector companies in the usage of a wide range of software applications including Quickbooks, Excel, PowerPoint and Access on varying levels of competency.

Éducation

Information Technology

The University of the West Indies,

Jamaica

2016 - 2019

(3 ans)

Qualifications

Coursera

2020

Participants started with an orientation of Data Science and its Methodology, became familiar and used a variety of data science tools, learned Python and SQL, performed Data Visualization and Analysis, and created Machine Learning models. In the process they completed several labs and assignments on the cloud including a Capstone Project at the end to apply and demonstrate their knowledge and skills.