Howard Ray K. Profile

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$20 USD / heure

windhoek,

namibia

$20 USD / heure

Il est actuellement 7:41 AM ici

Membre depuis le mai 7, 2020

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Howard Ray K.

@Howi211

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(0 commentaires)

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$20 USD / heure

windhoek,

namibia

$20 USD / heure

N/A

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Suivant le budget

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Dans les temps

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Taux de réembauche

Customer Service Professional

An adaptable and responsible individual. My Banking, Finance and Credit certificate and my previous positions as Customer Care Consultant, Senior Sales Support Officer and Senior Distribution Officer have provided me with a well-rounded background and enabled me to develop an analytical/logical approach to tasks, software skills, and the ability to work under pressure. In short, I am reliable, hard-working with strong attention to detail and eager to learn about new technological advancements and grow. I am able to work well both on my own initiative an as part of a team.

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Expérience

Digbee

oct. 2021 - déc. 2021 (2 mois, 1 jour)

* Triage all incoming emails to our group email addresses * Reply to any relevant inbound customer support or general inquiries that the consultant has been trained to handle * Regularly check analytics software (currently Google Analytics and Hotjar) to determine any areas of the customer experience that can be improved * Prepare and distribute customer satisfaction surveys to find areas where Digbee is performing well and areas where we can improve the customer experience

Standard Bank Namibia

févr. 2019 - sept. 2019 (7 mois, 3 jours)

Processing of approved Credit Card applications and reviewing documents for any irregularities and returning incomplete documents to relevant Branches and Business units. Understanding the risks associated with dealing with customer queries and the dissemination of confidential documents. To provide an efficient and effective function in the production of all cards within Standard Bank. Investigating all incoming and outgoing card queries relating to the production and Delivery of Credit Cards.

Standard Bank Namibia

févr. 2012 - janv. 2019 (6 ans, 11 mois)

Supports customers by providing helpful information, answering questions, and responding to complaints. The front line of support for clients and customers and help ensure that customers are satisfied with products, services, and features.