Joseph F.

I have 13 plus years of Customer Service Experience over the Phone, Email, and Chat. I have worked with multinational companies based out of the USA, UK, Australia, and UAE. I started as an Agent and grew to become an Operations Manager. In my tenure, I have trained agents offshore and have done Quality Audits. Available 24/7 | Electricity and Internet backup | Noise Cancellation Headphone Ticketing System / Software Experience: Zoho CRM, Zendesk, Jira, Linnworks Order Management, SellerChamp Slack, Intercom, MS Office, G Suite. CyberSource, Nortel Symposium Express Call Center, 3CX, ChatIQ, SnapEngage, BoldChat, Confluence, [login to view URL], ApexChat Mercom Audiolog, Efax PayPal, Checkout, Amazon, eBay, Etsy, Shopify Gorgias, ReturnGo, ShipMonk, Gumtree, Monday, Reamaze, CallRail ------------------------------------------------ Adobe Lightroom Post-processing I'm a professional Wedding, Birthday, Newborn, Maternity, Portraits, Travel, and Corporate Event photographer with over 4 years of experience retouching & post-processing images. I can post-process and cull your photos (raw format preferred) using Lightroom.