I have a total work experience of 5 years in to customer service, subject matter expert, emails Chat, Calls and Social Media Reputation Management. I have worked with multinational companies like Serco Global Services, Intelenet Global Services, Convergys Global Services Pvt Ltd and Tata Business Support Services.
I have worked on Microsoft Excel, PowerPoint, Word etc. I have worked in SAP CRM as well As Outlook, Gmail, GoogleDrive, One Direct softwares. Have knowledge about Genesys system, XLite.
It was the best oppurtunity i have got to work with the best of best companies, i have been training people on process/product. Quality Check assistant was done as well by me.
i love providing best services. my saying is like do not only provide customer service, My aim is to provide customer care and services.