Salesforce Service Cloud consultant

As a Functional Consultant, you will be involved in the development, delivery, and management of technology-based business solutions to our clients across industry sectors. You may work on coding - basic, testing and implementing configuration changes, assist in the design of software applications to meet both functional and technical requirements, or provide project management support.

Responsibilities:

Supporting Solution Lead to design enterprise solution with details WBS

Facilitate business process reviews to identify client requirements and processes.

Translate client requirements into Salesforce design, leveraging best practices and minimizing the need for custom development.

Configure Salesforce Service Cloud solutions.

Develop technical requirements for internal developers.

Effectively manage all aspects of projects and client communications.

Deliver end user training and documentation.

Qualifications:

Deep understanding of Salesforce administration required with a strong focus on Service Cloud.

3+ years of experience managing an advanced Salesforce instance required. Exposure to multiple Salesforce instances preferred.

Sales Consultant or Service Consultant certification preferred.

Refined ability to understand and assess how business processes can be improved using Salesforce.

Operational or analysis background in sales, marketing or customer service.

Excellent problem solving and project management skills.

Demonstrated ability to document requirements for technical resources, and ability to understand technical solutions leveraging Apex, VisualForce and Web Services.

Strong data management skills required, including experience with data consolidation and de-duplication. Advanced knowledge of Excel and Data Loader required; Demandtools knowledge preferred.

Experience designing integration data mappings preferred.

Demonstrated ability to work well both independently and as part of a team.

Proven ability to successfully juggle multiple projects, deliverables and deadlines at once.

Work timing - full time- 6am -2.30pm - initial 6 months contract

If interested, DM me your CV, will discuss salary aftet evaluting you and your resume

Salesforce.com Développement d'applications de ventes SAP Informatique en Nuage Architecture Logicielle

Nº du projet : #31822039

À propos du projet