ASP.net 4 MVC 3 Azure Multi-tenanted helpdesk.

Annulé Publié le Mar 21, 2012 Paiement à la livraison
Annulé Paiement à la livraison

A multi tenanted Saas Helpdesk application built to work with Azure. Being familiar with agile development and TFS is an advantage.

Broadly speaking you will develop a helpdesk solution

End User Functionality:

Extend built in membership/role provider - registration, logon, lost password function, my account function.

Allow tickets to be raised and replied to.

Allow tickets to be assigned to a specific department.

Allow tickets to be assigned to a specific user

View knowledgebase articles.

Comment on knowledgebase articles.

Rate ticket response/knowledgebase article.

Staff users:

Login/logout/update own profile.

Respond to tickets for which they are assigned the department role.

Respond to tickets which are assigned to them.

View a dashboard which shows stats on how they are performing.

Escalate/reassign tickets to individual/department

Add/delete/edit knowledgebase articles in assigned relevant role.

Reporting tools if assigned role.

Admin users:

Add/edit/del staff users

Manage staff user assigned roles

Manage end user accounts

Manage assigned departments

View audit logs for staff accounts

Add/edit/del departments for tickets and knowledgebase

Add/edit/del knowledgebase articles.

Manage helpdesk installation - set helpdesk name, company name etc.

Super user:

Can setup a 'tenant' - e.g. each install of the helpdesk.

Assign licenses - e.g. assign number of staff CALs/seats that can be used per installation, number of end user accounts.

Signup script also required.

AJAX and jquery are required.

Each tenant will be available via a separate url which distinguishes the install e.g.

http://localhost/test/

http://localhost/google/

We are looking for a working build as soon as possible and hope to release the helpdesk with minimal marketable features. There may be the opportunity for additional work.

MySQL PHP Architecture Logicielle Tests de Logiciels Hébergement Web Administration de Site Web Tests de Sites Web

Nº du projet : #2724138

À propos du projet

3 propositions Projet à distance Actif Apr 12, 2012

3 freelances font une offre moyenne de 7177 $ pour ce travail

hariinfosofex

See private message.

$1530 USD en 14 jours
(30 Commentaires)
5.8
ioancrisan76

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$19700.45 USD en 14 jours
(0 Commentaires)
0.0
angeldelusion

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$300.05 USD en 14 jours
(1 Évaluation)
0.0