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Data Entry Customer Service Specialist

Superior Group of Companies™, formerly Superior Uniform Group, established in 1920, is a combination of companies that help customers unlock the power of their brands by creating extraordinary brand experiences for employees and customers. It provides customized support for each of its divisions through its shared services model.

Fashion Seal Healthcare®, HPI™ and CID Resources are signature uniform brands of Superior Group of Companies. Each is one of America’s leading providers of uniforms and image apparel in the markets it serves. They specialize in innovative uniform program design, global manufacturing, and state-of-the-art distribution. Every workday, more than 6 million Americans go to work wearing a uniform from Superior Group of Companies.

Job Summary:

The customer service data entry specialist maintains data entry requirements by following data program techniques and procedures. In addition, this role provides marketing support and is responsible for rapid response to incoming calls.

Key Responsibilities:

Understands thoroughly the business process, procedures, and practices of keying orders.

Reviews sales orders that are entered into the system by sales reps or customers, confirms the orders and product availability, then passes that information on to the sales rep and/or customer

Communicates with CID Finance and IT Departments to ensure that sales orders and invoices are prepared in a complete, accurate, and timely manner.

Communicates with Warehouse and Quality Control Teams about customers’ shipping and handling requirements.

Communicates with the Design and Production Departments about the design specifications conveyed by customers.

Remains up-to-date on product knowledge and the differences between our products and the competitors.

Quickly responds to incoming calls regarding general inquiries, order status, lead generation and issue resolution. (10% of the work day)

Provides support to the Marketing Department by mailing/shipping marketing materials (10% of the work day)

Enters returns/credits into the system (10% of the workday)

Qualifications:

Education/Skills/Experience

High school diploma or equivalent required

3+ years of customer service and data entry experience

High degree of proficiency in Excel required

MUST be fluent in English and Spanish (read, write, speak both)

Competencies

Analytical thinking and problem-solving

Strong written and verbal communication

High level of attention to detail

Customer service mindset

**Along with a generous Compensation Package, the company offers an excellent Benefits Package, including Medical, Dental, Vision, Life Insurance and a Flexible Spending Account

Compétences : Copie Dactylograghiée, Saisie de Données, Traitement de Données, Excel

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Concernant l'employeur :
( 0 commentaires ) Washington, United States

Nº du projet : #18089048

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