Hi. I wish to integrate virtual agent ( chatbot ) built on google's dialogflow with existing Avaya IVR. Need help to understand how the process will flow and how call recording & audio streaming will take place. I have uploaded a document showing the existing scenario. need to change or update this with dialogflow chatbot.
...experienced developer to complete and deliver the project at the earliest. The functionalities looking to be developed include Chat (Chat-bot), Search function, Video streaming integration and other minor/major functionalities. UI development also need to be completed (Currently partially finished & UI designing is completely finished by our experienced designer)
Hello i need to Make integration Between Oracle Rightnow and Avaya (CTI)