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Member since 2 septembre 2015
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With a strong Customer Support experience in the digital space, I get a lot of satisfaction from developing excellent online services. Experience of the past 5 years as Manager Guest Experience at Disney interactive. Role: - Provide strategy and leadership for online Customer Support and Community Management teams of Disney Interactive digital products in EMEA (Mainly France, GSA and Iberia). IPs include Club Penguin, Disney Infinity and Disney mobile titles. - Lead an international team to reach excellence in customer services through Phone Support, Email support, Live moderation, Social Media including Facebook and Twitter. - Initiate product improvement and development by representing the communities of users and customers within the company. - Calibrate quality and efficiency across european language teams.
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