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@vikasroy63
Drapeau de India Bhagalpur, India
Membre depuis le 30 mai 2014
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vikasroy63

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I am a skillful Server, System and Network Administrator with 10+ years of experience in Linux & Windows server, system and network administration. Professional demands in the past 7 years, has provided me with the opportunity not just to improvise my skills, but also to achieve expertise in managing Web Hosting & VoIP (Asterisk, A2Billing, FreePBX, GoAutoDial) infrastructure designing, implementation and management. With my dedication to work & learn and the opportunity to work in the BPO sector for 5+ years, I have been capable of managing projects in professional as well as timely fashion. Believe me, I am a very fast learner and one of the best troubleshooters (not just Technical, Logical as well).
$20 USD/hr
1 commentaire
4.3
  • 100%Travaux complétés
  • 100%Selon le budget
  • 100%Dans les temps
  • 33%Taux de Réembauche

Portfolio

Avis récents

Expérience

Managing Director

Apr 2015

Managing all Business and Non-Business tasks. That's what I have to do.

Project Leader

Jul 2013 - Mar 2015 (1 year)

Responsibilities: Providing on floor support Managing a team of 15 agents (sales & support) Supporting team members with career growth Day to day reporting

Team Leader

Dec 2009 - Jun 2013 (3 years)

Responsibilities: Handling overseas clients (E2Save) Managing a team of 20 agents (sales) Handling escalations and client calls

Sr. Solution Engineer

Feb 2008 - Nov 2009 (1 year)

Responsibilities: Handling all Technical issues related to Desktops, Laptops, MACs, Printers, Phones, BlackBerry, Networks, Exchange, Softwares and Hardwares for MTV Employees across the Globe. Creation and maintenance of various ID’s (AD, LDAP, VPN). Responsible for the administration of major SOX applications (KRONOS, Enterprise 1, Prod Applications, Showcase, JDE). Providing remote assistance using remote assistance tools (Timbuktu and Microsoft Remote assistance).

Team Leader (Sales)

Jun 2005 - Jan 2008 (2 years)

Responsibilities: Initially joined as a Sales Executive and got promoted to Telesales specialist within 6 Months. Within One Year was promoted as a Team Leader. Trained 4 new hire batches. Trained 3 Batches on an older Product. Handled a team of 20 sales people. Handling the roster and shift management of the training team and the trainees Client Calibrations participation & minutes. Attrition and People Management within Training Batches

Certifications

  • US English Level 1
    90%

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