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Umang D.

@umangdayal

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Global Digital & Creative Ops Leader| ex-Publicis

$150 USD / Hour

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India (4:35 PM)

Joined on September 3, 2008

$150 USD / Hour

With 20+ years of experience in digital production, design operations, and project management, I specialize in building and scaling global teams, optimizing creative workflows, and delivering operational excellence across industries including healthcare, FMCG, and consumer electronics. Key Skills -Agile Program & Project Management -Global Stakeholder Collaboration -Creative & Web Operations -Digital Production at Scale -Agency Transition & Governance -KPI Monitoring & SLA Management Key Achievements -Set up the Global Web Production Team for GSK Consumer Healthcare -Transitioned 800+ web assets from an external agency, reducing cost and improving turnaround times -Led creative operations and digital delivery across multi-brand, multi-region portfolios -Steered governance and performance frameworks to drive consistency and compliance globally -Worked with brand, marketing, product, and technical teams to deliver consistent, high-impact digital solutions

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Experience

AVP – Global Production Operations Hub

Nov, 2020 - Mar, 2023

2 years, 4 months

Publicis Groupe

Nov, 2020 - Mar, 2023

2 years, 4 months

As the lead for launching Haleon’s global web production hub in India, I managed end-to-end operations during the pandemic. I built and scaled a global web hub for GSK Consumer Pharma, transitioning 800+ web assets from agency to in-house teams to improve speed, control, and cost efficiency. I partnered with C-level stakeholders via QBRs/MBRs, led agile delivery with KPI/SLA governance, optimized resources and vendors, and supported pre-sales through RFPs and solution estimations.

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Gurgaon, India

Nov, 2020 - Mar, 2023

2 years, 4 months

Manager Interactive Programs

Jan, 2014 - Sep, 2020

6 years, 7 months

Publicis Sapient

Jan, 2014 - Sep, 2020

6 years, 7 months

As a senior member of Publicis Sapient’s India Digital Production team, I led end-to-end delivery of digital assets for FMCG, Finance, Automotive, and Media campaigns. I partnered with UK stakeholders to translate business goals into UX-aligned execution plans, managed cross-regional teams, and delivered complex projects on time and within budget using agile governance. I also supported growth through RFP evaluation, estimations, and scalable digital solutions.

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Gurgaon, India

Jan, 2014 - Sep, 2020

6 years, 7 months

Manager Digital Demand Programs

Oct, 2005 - Jan, 2014

8 years, 3 months

Hewlett Packard

Oct, 2005 - Jan, 2014

8 years, 3 months

Managed creative design and digital production for HP’s $2B+ global online consumer channel across NA, EMEA, and APAC. Led end-to-end production operations, delivering $106M in incremental revenue through efficiency gains. Directed global teams across email, digital campaigns, and marketing automation, and partnered with onshore stakeholders on performance reviews and process audits to optimize ROI and align with business objectives.

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Bangalore, India

Oct, 2005 - Jan, 2014

8 years, 3 months

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