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EXPLORE
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$28 USD / Hour
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Canada (11:19 PM)
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Joined on February 18, 2006
$28 USD / Hour
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Skilled IT Professional - Help Desk Professional - Network Support Analyst - Quality Assurance Testing - Design Analysis - SEO Exposure - Website Design - Project Management - ITIL - QA Testing (Games & Software)
No reviews to see here!
Experience
Help Desk Technician
Apr, 2007 - Apr, 2009
ā¢
2 years
Fidelity Investments
Apr, 2007 - Apr, 2009
ā¢
2 years
Suppported thousands of applications and financial databases using everything from Citrix to HP Service Center implementation with an ITIL ISO 20000 During my tenure here I received a Platinum Award for customer service in IT when competing with customer service in general, marketing and sales for going above and beyond and ensuring our internal clients received the service they expected with precision.
Apr, 2007 - Apr, 2009
ā¢
2 years
Education
Victoria University
1998 - 1999
ā¢
1 year
Business Administration
Australia
1998 - 1999
ā¢
1 year
Qualifications
Office & Secretarial Administration Certificate
1996
Olympia Business College
Business Administration Certificates I and II
1996
Business Administration Certificate III
1999
Victoria University
Extension of Certificate 1 & 2 of Office Admin & Secretarial Studies This was completed both on-site at place of employment in conjunction with the University.
1999
MCDST Microsoft Certified Desktop Support Technician
2008
Microsoft
- Supporting Users and Troubleshooting a Windows XP Operating System (Exam 70-2711) - Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System (Exam 70-2721)
2008
Publications
Games Development Testing Credits
Moby Games
http://www.mobygames.com/developer/sheet/view/developerId,131938/
Certifications
US English
E
Employer Orientation Exam
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