(1) Banking Experience ( Total 23 years & 9 months ):
- From (01/04/1984) to (31/12/2007) in Piraeus Bank-Egypt in the Following Departments:
# Documentary Credit & Letters of Guarantee Operations Officer:
* Position responsible and accountable :
- Supervise & signing up the Issuance of the ( Import & Export ) Letters of Credit.- Supervise & signing up the Issuance of the Letters of Guarantee( Internal & External ) - ( Bid,Performance,Advance Payment ) .
- Supervise & signing up the Notifications for exporters and importers for their issuance of letters of credit covering shipment of merchandise.
- Reviews letter of credit & Letters of Guarantee documents to determine compliance with international standards.
- Verifies terms of credit, such as amount, insurance coverage, and shipping conditions to determine compliance with established standards ( Uniform Customs ).
- Coordinates customer credit information and collateral papers with Loan Officer (financial) to comply with bank credit standards.
- Supervise & signing up All the records payments and liabilities and other customer
Account information related to the ( Bid,Performance,Advance Payment ) Letters of Guarantee using computer.
# CRM & Customer Services Officer:
* Position responsible and accountable:
- Branch for the day-to-day operations.
- Establishing customer satisfaction and loyalty.
- Co-ordinates to spread Branch Retail products from within all the prospected Branch new customers, and Direct Sales.
- Handling all the banking transactional front-line service/supply requests and arranging technical support assistance when necessary.
- Placing customer banking services or creating call report in the banking Customer relationship management (CRM).
- Understanding and resolving customer problems including handling of Credit Cards Applications & and routing it to The Retail Dep. ( Credit Cards Center ).
- Investigating and resolving all the discrepancies raised by customers, collections, or company personnel related to The Banking Products.
# Bills & Collections Department officer( Mohandiseen Branch ):
* Position responsible and accountable:
- Supervise & signing up the registered customers bills & maturity checks posted in the appropriate account ledgers & records.
- Revise the Validity approval of banking customer’s Bills Credit lines limits & ensure monthly adjustments Balances within their limits.
- Supervise & signing up all the transactions related to the matured customer’s bills & checks in a timely mannered.
- Revise & signing up all the monthly & quarterly reports issued to the internal & external regularities.
Internal Auditor Assistant Manager for Both Local & External Operations: #
* Position responsible and accountable:
- Auditing the Bank’s Branch Network and recommending measures to mitigate risks.
- Conduct risk-based / process-orientated audits on adequacy of existing internal controls and operational procedures and processes and to recommend measures to mitigate risks to all the Branches.
- Conduct audits to identify lapses in compliance with internal business policies and applicable laws, recommending measures to ensure compliance and to prevent foreseeable lapses.
- Revise all the preparation of periodic reports and statistics issued by the department.
- Assist in the development of the Internal Audit methodology and working practices operated by the department.
# Private Banking Accounts Deputy Manager:
* Position responsible and accountable:
- Main Roll as Financial advisor assigned to tailor a financial plan to meet short term and long term financial goals of The Banking Wealthy Customers.
- Analyze Banking Customers status and their target to invest their funds.
- Revise all of the following transactions of the following available instruments:
- Time deposits - Fixed income – Funds – Portfolios – Insurance – Equity - Real estate- Personalized advise over the phone - Bill payment option - Travel services - Retirement plans & Many more through Piraeus Bank world wide network of financial centers .
- Revise the Monthly progress report of The Private Banking Department.
- Awareness of The structuring and syndication of various term loan facilities for Private banking customers. The
- Originate and syndicate loan products for Private Banking Customers.
- Awareness of Analyzing, structuring and syndicating transactions for Egypt Market, documentation, transaction management and relationship
Management ( CRM ) for the PB customers.
- Awareness of Risk Control models & software and the risk assessment process introduced by Basel II and how the banking sector manage market and credit risk while complying with it.
# Central Remittance Deputy Manager ( Inward & Outward Payment Transfers ).
* Position responsible and accountable:( The Last Position as of 31/12/2007)
- Daily supervise all Inward / Outward Remittances transactions .
- Review and update transactions & Ensure operations complies with International regulations .
- Checking and approving Inward / Outward Remittances transactions.
- Handle enquiries from internal and external customers.
- All related jobs related to SWIFT Transfers.
(2) Past Hospitality Experience (Total”1”year & 6 months):
- From (31/01/1981)to (09/08/1981)in " Moevenpick Jolie Ville Cairo-Pyramids Hotel “
" as a # Front Office Cashier ( Accounting Department ):
* Position responsible and accountable:
- keep track of charges to guests for room service, telephone calls, and valet service.
- Responsible for the rental procedures of safe-deposit boxes for the Hotel guests & post the rental charges in the guest’s folios.
- Post all the accommodation’s charges in all the outlets which consumed by the hotel’s Guests through the automated computer system.
- Settlements by receiving the full accommodation’s charges from checks out guest folios.
- From (01/06/1982) to (31/05/1983) in " Nile Hilton Hotel " as a
# Front Office Cashier ( Accounting Department ):
* Position responsible and accountable:
- The same as the Position responsible & accountable of a/m Position in the Moevenpick Jolie Ville Cairo-Pyramids Hotel.
Computer Literacy:
- Deep Knowledge of Windows & Proficiency in the Microsoft Office environment
( Advanced MS Excel,Word,Powerpoint,Outlook And Access ).
- Strong Ability to make different Researches through Surfing the Internet.
Linguistic:
# Excellent English Language ( Reading, Written and Spoken ).
# French Language ( Seven Level Certificate from The French
Cultural Centre, Cairo ).
# Mother Tongue in Arabic Language ( Reading, Written and Spoken ).
Education Background:
Qualification: - Bachelor of Commerce & Business Administration, Helwan University.
- Applied for Certified Internal Auditor ( CIA ) Registered From Morgan Int’l ( An Authorized Licensee of Becker Professional) c/o The American University In Cairo.
Banking Courses:
- Certified Accounting entries for managing securities records Certificate approved by the Egyptian Company for Clearance,settlement and Central Depository ( M.C.S.D ).
- International Banking Operations at “Research Commercial Studies Center,
Cairo University.
- Inspection & Internal Auditing at " Research Commercial Studies Center,Cairo University “ .
- The Financial Analysis for Clients & Banks Programme from the Egyptian Banking Institute.
- The Credit Banking Programme - Practical Cases” from the Egyptian Banking Institute.
Other Memberships:
- Membership in the Institute of Internal Auditors ( IIA ) in Altamonte Springs,
Fla., United States.
- Membership in The Trading Syndicate in Cairo, Egypt.
- Gezira Sporting Club in Cairo.
- Egyptian Shooting Club in Cairo.
