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Drapeau de India Serampore, India
Membre depuis le 30 mars 2016
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Summary More than 20 years of experience in Digital industries managing large and complex Process Transformation, Operational Excellence, Business Excellence, Process Automation and Business Process Management Programs, large IT and Telecom outsourcing and application services projects. Mentored many large-scale Transformation programs for leading global companies in last 15 years delivering substantial results, such as: improving productivity, cash flow & profitability, increasing win rate, improving sales engagement process, minimizing variations in supply and demand, creating consistent Customer Experience etc. Groomed many candidates to become successful Transformation Leads and Consultants in the industry. Summary of Skills • Business Process Management • Process Transformation • Process Excellence • Operational Excellence • Automation & Robotic Process Automation (RPA) • Business Excellence • Globally Recognized Lean Expert • Operations Consulting • Agile • Six Sigma Master Black Belt • Systems Integration • Service Delivery Transformation • Service Delivery Management • Program Management Currently supporting few global digital organisations on their - Business Strategy Strategy Deployment Project Management Program Management Operations Transformation Business Process Transformation Process Excellence Operational Excellence A recognised Consultant and Lean Expert by Asian Productivity Organisation - Japan, Quality Council of India and National Productivity Council, Govt. of India. Credentials: › Certified SAFe Agilist. › Certified Information Systems Auditor (CISA) › IBM Certified Lean Coach. › ASQ Certified Six Sigma Black Belt. › Certified Process Professional › Certified ISO 27001 Lead Auditor › CCNA, CCSA, MCSE Recent Accomplishments: › Invited to International Lean Digital Summit Paris in 2019 to conduct workshop on Lean Digital Transformation. › Participated in Lean Digital Summit Paris in 2013 & 2017 to deliver Digital Transformation case studies. › Invited to Turkey Lean Summit 2017 to share experience on Lean & IT Transformation and to conduct Lean workshop.
$125 USD/hr
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Global Head - QPEX

Oct 2018 - Jan 2020 (1 year)

• Managed the Global Transformation program by defining roadmap, setting strategic priorities, and then executing through complete re-engineering of all processes, migration of existing processes from legacy systems and designing future state process flows for integration in Workday. • Spearheaded Operational Excellence Program, developed globally integrated Quality Management and QC Framework, SOPs, KPI and Executive Dashboard.

Global Program Manager - Digital Services

Dec 2011 - Sep 2018 (6 years)

Managed many global programs namely, • Standardized work package based delivery model (IWP) for the business unit. Benefit delivered ~$20M. • Process Transformations through Automation (RPA & Scripting). Benefit delivered ~$4M. • 30+ End-to-End Lean Six Sigma Projects. Benefit delivered ~$10M.

Associate Consultant - Global Consulting Practice

Jun 2011 - Dec 2011 (6 months)

• Managed Process Transformation projects through Lean, Six Sigma and Kaizen for a large European global banking and financial services company. • Delivered ~15% improvement in productivity for its key financial processes (Order to Cash, Procure to Pay) and capital markets processes.

Lean Deployment Leader

May 2004 - Jun 2011 (7 years)

Lean Deployment Leader IBM GBS France for their Lean Transformation [login to view URL] delivered: ~EUR 25M. Sr. Lean Coach - Distribution Sector, IBM GBS India. Benefits delivered: ~$4.5M. Delivery Manager – SAP Projects - Experienced in managing large application delivery contracts worth $15M - $30M and 5 years’ duration. Successfully managed client and business leaders’ expectations for all the projects.

Senior Engineer

Nov 1998 - Apr 2004 (5 years)

• Managed big IT System Integration and Transformation projects. • Worked as Technical Specialist and Presales Consultant for different clients for IT Security and IT Consulting. • Instrumental in designing Network Security Solutions, IT Security Policies, BCP and Risk management for different critical clients.


Bachelors in Computer Science

1993 - 1997 (4 years)


Certified SAFe Agilist (2018)

Scaled Agile Framework (R)

Certified SAFe Agilist

Certified Information Systems Auditor ® (CISA) (2008)


Certified Information Systems Auditor ® (CISA)

Lean Coach (2010)


IBM Certified Lean Coach

Certified Lean Expert (2008)

Asian Productivity Organziation, Japan

Certified Lean Expert by Asian Productivity Organization, Japan

Six Sigma Black Belt (2007)

American Society for Quality

ASQ Certified Six Sigma Black Belt

Certified Process Professional (2012)

BP Group

Certified Process Professional

ISO 27001 Lead Auditor (2008)


Certified ISO 27001 Lead Auditor by BSI

Microsoft Certified Systems Engineer (2000)




Automation and Lean

• Article on Automation and Lean on InfoQ: [login to view URL], 2017.

Case Study and Workshop on Digital Transformation

• International Lean Digital Summit, Paris – Presentation and workshop on Process Transformation, Digital Transformation and Automation, 2019, 2017 & 2013.

White paper on Production Innovation and Lean

White paper on Production Innovation and Lean at Asian Productivity Organization, Japan, 2008.

Presentation and Workshop on Digital Transformation

Turkey Lean Summit - Presentation and workshop on Process Transformation, 2017.

Proposal on Lean Transformation Roadmap for India

Proposal on Lean Transformation Roadmap for India to National Productivity Council, India, 2008


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