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Customer Service Customer Support Software Testing Technical Support Testing / QA
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Stelios K.

@steves27

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Software Quality Assurance - Customer Service

$30 USD / Hour

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United Kingdom (8:02 AM)

Joined on April 27, 2011

$30 USD / Hour

If your seeking for a professional software QA/Tester, Customer Service/Technical Support then you are in the right place. Experienced in providing professional support to any customer. Very customer oriented attitude. polite and ready to adapt any procedures and standards followed by the company I have 3 years experience in Software testing in a multi-billion global company. Able to create new test cases, run End-to-end, Regression, Sanity, Smoke, API and Stress testing in Frontend/Backend applications. Excellent and precise documentation Uses technical skills to contribute positively to any project. Conscientious, hardworking, very reliable and a good timekeeper. Excellent communication skills, straightforward, and positive with a friendly disposition, able to work well on my own or as a part of a team. Experienced with ticketing systems(bugs tracker), test case management softwares, WiKis, CRMs, Network monitoring tools(Zenoss), Computer Networks, Linux OS, Windows OS

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Experience

Senior Quality Assurance and Integrator Engineer

Jul, 2016 - Present

9 years, 5 months

CS Circles (Limassol, Cyprus)

Jul, 2016 - Present

9 years, 5 months

1. Demonstrating the company products and providing training and technical support to customers 2. Support continuous software integration processes according to the test plans/cases and configure new system deployments 3. Experience with Agile and Kanban software development methodologies 4. Experienced with End-to-end, Regression, Sanity, Smoke, API and Stress software Frontend/Backend testing 5. Tools: JIRA, TestRail, Confluence

Jul, 2016 - Present

9 years, 5 months

Network Operations Center (NOC Engineer)

Jun, 2015 - Jul, 2016

1 year, 1 month

PrimeTel PLC (Telecommunications Company in Limassol, Cyprus)

Jun, 2015 - Jul, 2016

1 year, 1 month

1. Monitoring and maintaining highly complex network systems software, hardware and core infrastructure. Experienced with monitoring tools Zenoss, MRTG, Cacti, Smokeping 2. Proactive 1st level support to 24x7 national and international business customers when required 3. Perform 1st level troubleshooting, communicating and coordinating site technicians across multiple departments, and track problems using ticketing system (RT) through resolution

Jun, 2015 - Jul, 2016

1 year, 1 month

Technical Support and Customers Service Operator

Oct, 2013 - Jun, 2015

1 year, 8 months

PrimeTel PLC (Telecommunications Company in Limassol, Cyprus)

Oct, 2013 - Jun, 2015

1 year, 8 months

1. Providing first line technical support for customers 2. Diagnosing and troubleshooting network problems and solving hardware or software faults 3. Handling customer complaints and questions offering always the best possible solution 4. Give customers accurate information about products and services

Oct, 2013 - Jun, 2015

1 year, 8 months

Education

University of Portsmouth

2012 - 2013

1 year

MSc Forensic Information Technology

Flag of

United Kingdom

2012 - 2013

1 year

University of Portsmouth

2009 - 2012

3 years

BSc (Hons) Computer Network Management and Design

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United Kingdom

2009 - 2012

3 years

Qualifications

CISCO CERTIFIED NETWORK PROFESSIONAL (CCNP) SWITCH

2016

CISCO

Validates planning, configuring and verifying the implementation of complex enterprise switching solutions.

2016

Verifications

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