TEAM LEADER 2008-2014, Fist Advantage Philippines Inc. » Responsible for providing quality and efficient reports to clients through the daily management of a team of up to 25 employees. » Provide daily direction and communication to employees so that reports are delivered in a timely, efficient and knowledgeable manner. » Be available for employees that experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution. » Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. OPERATIONS ASSOCIATE – QC 2007-2008, First Advantage Philippines Inc » Conducts Quality Check for checks in their assigned component. Ensuring that each check is in compliance to set guidelines and format of the different clients or clients managers. » Provides immediate feedback to the Associate through coaching and feedback Session. » Creates a permanent resolution to operation escalations with CQC team lead’s advice. » To provide administrative tasks to remote clients such as Internet Research, Transcription, Writing, Data Entry, Appointment Setting and Phone Calls through Skype. DATA VERIFIER 2005- 2006, Datalink Fareast Inc » Responsible for verifying entries encrypted by data encoders