Siew Ling T.

• Ensure that website content is accurate and up to date on a day-to-day basis. • Execute test cases on daily basis. • Assist in scheduling and coordinating end user testing activities for existing online web content. • Participate in projects and carry out end user testing of online content, function and applications. • Understand business requirements and prepare test scenarios/test cases according to business requirements. • Identify, report, and track issues arising from testing. • Compile, manage, and send weekly issues/performance related tracking report to team members. • Assist in generating reports.

Assist in Project Management: - Keep track on project status - Filing of project documents - Communicate between clients and technical team Software Testing: - Create test plans and test cases - Functional testing on Learning Management System (LMS), on both desktop (PC and MAC) and mobile platforms (Android, iOS and Windows Mobile) - Cross browser and platform compatibility testing using Multi-Browser Viewer tool - Performance / Load / Stress Test using The Grinder 3.0 - Conduct User Acceptance Testing User Training: - Create training plans and training guides - Provide LMS trainings to clients Support - Provide 2nd level offsite and onsite support to users: investigate issues reported, escalate to technical team if issues are found to be system bugs and follow-up on issue status - Assist in collating updates for each software release Documentation: - Manage HELP platform for LMS: inclusive of announcements / notifications, user guides, updates for each software release, FAQs, known issues and contact information - Create and update user manuals Accomplishments: - Learnt skills and different levels / types of software testing and troubleshooting skills - More in depth to technical aspects through constant communication with software engineers on debugging issues - Learnt what is and how Active Directory and SharePoint work - Advanced usage of Excel (such as Pivot Table) and Words (such as creating sub documents for easier management)